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License not working - Inspire 2 Premium Pack
3286 15 2017-2-3
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RothMedia
New

Canada
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The geniuses at DJI sent me an Inspire 2 with that came with some  type of error where it says the CineDNG and Prores licenses are activated  but are not working at all.

It will not record to the SSD anthough I can format it so it is recognized.

Screen shots attached showing greyed out Prores,warning when trying to record DNG and license is activated.

- Tried reinstalling everything
- Factory resets and updates

DJI help walked me through their troubleshooting to end with send it back to them. it took 2 months to get the damn thing and I'm still waiting on 50% of my order. Anyone have anything I can try before I have to give up and send the whole thing back?                                                
IMG_2074.JPG
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license copy.jpg
2017-2-3
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thomasakira
lvl.4
Flight distance : 921693 ft
United States
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what version of assistant are you using?
2017-2-3
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thomasakira
lvl.4
Flight distance : 921693 ft
United States
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also is the sd card in the bird?
2017-2-3
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Just to make sure I'm on the same page, you have the codecs set to supported resolutions?

C-DNG RAW
5.2K: 5280×2972
23.976/24/25/29.97p, up to 4.2Gbps
4K: 4096×2160, 3840×2160
23.976/24/25/29.97p, up to 2.4Gbps
4K: 4096×2160, 3840×2160
50/59.94p, up to 4.0Gbps

Apple ProRes
5.2K: 5280×2160
23.976/24/25/29.97p, 422 HQ @1.3Gbps
4K: 3840×2160
23.976/24/25/29.97p, 422 HQ @900Mbps
4K: 3840×2160
23.976/24/25/29.97p, 4444 XQ @2.0Gbps​
2017-2-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Please try to click the "Load" button in the bottom right corner of DJI Assistant 2 to see if the problem can be fixed.
2017-2-3
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Runi
lvl.4
Flight distance : 1548743 ft
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Denmark
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What size of SSD card do you have? If its the 120GB version there are limitations to what you can record, not all resolutions are available. 5.2k recording in RAW is for instance not allowed on cards smaller then 240GB. If you try to record 5.2k on a 120GB card it will show the massage you posted an image off "failed to record.."
here are the specs for 120GB SSD:
http://store.dji.com/product/inspire-2-ssd-120#/?_k=kzsl3n
Here are the specs for 240GB SSD:
http://store.dji.com/product/inspire-2-cinessd-240g#/?_k=ise8mw
Here are the specs for 480GB SSD:
http://store.dji.com/product/inspire-2-ssd-480#/?_k=pt4gs4
2017-2-4
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fans4f8954b4
Second Officer
Flight distance : 18275925 ft
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France
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Hello all, is someone can post of a kind of workflow to how should I register the key license for the I2 combo, even if I didn't got yet the SSD and the station.
Thanks in advance
2017-2-4
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PIXELDUDE
New
Flight distance : 901621 ft
Australia
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Did you find a solution?
2017-2-7
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PIXELDUDE
New
Flight distance : 901621 ft
Australia
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Ok I found the solution I think. Basicly the X5S should be able to shoot (AS PER MANUAL) 5.2k apple Prores with the 120gb SSD, and it can. If you go to SSD mode, and choose the 2.44:1 ratio, 422HQ apple pro res at 29.970 (30fps) you should find you can record to the SSD, it will also start recording to the SD card a the same time with what ever setting you dailed in for the SD card.  Now, to shoot 4K at 60 FPS, that is only going to work in the h264 or h265 codec, and only on the SD, not the SSD. So if you turn the SSD off, and dail in the 60 fps / H264 3840x1572 it will then record to the SD. This basicly is all they said the Inspire 2 and X5S can do with the 120GB card and the licencse keys. Hope that helps as I initially thought I had a problem same as you.
2017-2-7
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WYHSniper1007
Second Officer
Flight distance : 1003822 ft
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United States
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It's wired
2017-2-8
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Runi brings up a good point as well.
2017-2-8
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fanse186c04e
First Officer
Flight distance : 26170253 ft
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Netherlands
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Hi all,

Smal question:

does it meen the licenses are activated on RothMedia machine?
i see this to.

the last picture that RothMedia did send in the first post, where you see, Activated in Green.

thanks,

Vince

2017-2-10
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joejoe
lvl.3
Flight distance : 194003 ft
Germany
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I have exactly the same issue!

Assistant states the license is activated but the I2 says I have to purchase a lincense.
Tried to record in ProRes and DNG (both PAL).
2017-2-17
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Coigreach
Second Officer
Flight distance : 546014 ft
Australia
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Has nobody noticed that he has the FPS set at 59.940 narrow FOV. if it is put down to 25.000 full FOV it will enable the CinemaDNG to record in 5280x 2972
2017-2-17
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Coigreach
Second Officer
Flight distance : 546014 ft
Australia
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Hi RothMedia, see post #14
2017-2-17
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Coigreach Posted at 2017-2-17 09:06
Has nobody noticed that he has the FPS set at 59.940 narrow FOV. if it is put down to 25.000 full FOV it will enable the CinemaDNG to record in 5280x 2972

I was blind to that myself, thanks for pointing it out.
2017-2-17
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