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No invoice received
1980 18 2017-2-4
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fansfb0a30d9
lvl.1

Germany
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Hello,
I already mailed the service, but still no answer received. I have not received my invoice for my order 0492985655033 in the online shop. Please send me the invoice by mail
Thanks
M.T.

2017-2-4
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DJI Natalia
Administrator
Flight distance : 318 ft

Offline

We'll escalate the case for you and send you the invoice later, sorry for the inconvenience caused.
2017-2-5
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martin1504
lvl.1
Flight distance : 1130581 ft
Austria
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DJI Natalia Posted at 2017-2-5 17:57
We'll escalate the case for you and send you the invoice later, sorry for the inconvenience caused.

Hi,

at what time will I get the invoice for placed orders? - Normally when you charge the payment or?
I had the same problem at an already closed order.
And now, at a new order, it seems to get the same problem again.
2017-2-7
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DJI Natalia
Administrator
Flight distance : 318 ft

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martin1504 Posted at 2017-2-7 04:41
Hi,

at what time will I get the invoice for placed orders? - Normally when you charge the payment or?

What's your order number, please?
I will help you look into the case and follow up it.
2017-2-7
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martin1504
lvl.1
Flight distance : 1130581 ft
Austria
Offline

DJI Natalia Posted at 2017-2-7 04:59
What's your order number, please?
I will help you look into the case and follow up it.

Thanks!
order: 0433983166082
I just placed a request at onlinesales@dji.com . Request Number: 373630
2017-2-7
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DJI Natalia
Administrator
Flight distance : 318 ft

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martin1504 Posted at 2017-2-7 04:59
Thanks!
order: 0433983166082
I just placed a request at  . Request Number: 373630

I will ask our sales support to reply your e-mail soon with the information you need, thanks for your support again!
2017-2-7
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fansa146d272
New

Germany
Offline

I have the same problem with my order no 0496800614492.

Several Mails to the support. Chat was unsuccesful as well.
2017-2-16
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LCS drone
New

Germany
Offline

Hi,

I have also not received an invoice for my Mavic Pro (purchase order: 0499919801033). Sent a request to onlinesales@dji.com (request 383016).
In addition: I've been trying to buy DJI Care Refresh, but it tells me I've already bought it, which I can't remember and have no record of... hmm,
it makes me wonder: did my data get mixed up with someone elses?

regards.


2017-2-20
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LCS drone
New

Germany
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LCS drone Posted at 2017-2-20 07:07
Hi,

I have also not received an invoice for my Mavic Pro (purchase order: 0499919801033). Sent a request to  (request 383016).

Got the invoice. Thank you.
Still have no documentation of DJI Care Refresh.
2017-2-21
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anatol87
New
Flight distance : 61178 ft
Germany
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Can you please also send an invoice to my email adress?
2017-8-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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anatol87 Posted at 2017-8-6 03:32
Can you please also send an invoice to my email adress?

May I have your order number please?
2017-8-6
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bkvideoh
New
Hungary
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Hi DJI support,

Could you please send me an invoice as well?
Order nr 0368306296065

Thanks

Best regards
Charlie
2017-11-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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bkvideoh Posted at 2017-11-11 07:29
Hi DJI support,

Could you please send me an invoice as well?

Have you sent email to Sales team about the invoice request? If so, we will contact them to reply your email as soon as possible, thanks for the patience.
2017-11-11
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djiuser_XGmOaOo
lvl.1
Flight distance : 22382 ft
Brazil
Offline

Hi DJI...the same problem with me. Already contacted support and onlinesales@dji.com and no reply since two weeks ago. Order 0010618898664

Is there someone from DJI here that could help?

Thank you
2017-11-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_XGmOaOo Posted at 2017-11-30 03:22
Hi DJI...the same problem with me. Already contacted support and onlinesales@dji.com and no reply since two weeks ago. Order 0010618898664

Is there someone from DJI here that could help?

We are sorry for the lack of communication, may I have the email ticket number? We will contact the Sales Team to reply your email with the invoice as soon as possible, thank you.
2017-11-30
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djiuser_XGmOaOo
lvl.1
Flight distance : 22382 ft
Brazil
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Hi Mindy.
The email ticket is 845023. I really would need this in a couple of days when I have the opportunity to dispatch this to my home.
Thank you
Regards
Andre C.
2017-11-30
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DJI Thor
Administrator
Flight distance : 13602 ft
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djiuser_XGmOaOo Posted at 2017-11-30 06:30
Hi Mindy.
The email ticket is 845023. I really would need this in a couple of days when I have the opportunity to dispatch this to my home.
Thank you

Andre, sorry for keeping you waiting. I have forwarded the ticket number to the designated team, they will assist to send the invoice asap. Thank you for your patience.
2017-11-30
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djiuser_XGmOaOo
lvl.1
Flight distance : 22382 ft
Brazil
Offline

Thanks Thor. Invoice received
2017-12-1
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DJI Susan
Administrator
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djiuser_XGmOaOo Posted at 2017-12-1 02:23
Thanks Thor. Invoice received

Glad to hear this. Should there is any further questions, please contact us, and we'll be here for help.
2017-12-1
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