DJI-Ken Posted at 2017-2-13 11:59
The app update is pretty much for updating NFZ's.
The Mavic firmware will have some other updates.

Hi Ken
I updated everything to the latest FW / App. I played with the camera settings and manual focus but no matter what I do, the right lower side does not stay sharp.  Kind of bummed out but I will get a ticket started with DJI.
I purchased directly from DJI without the DJI refresh,  will DJI still help me with this?  I can post some video footage if you think it would help.

All the best
Rich

RichJ53 Posted at 2017-2-15 08:59
Hi Ken
I updated everything to the latest FW / App. I played with the camera settings and manual focus but no matter what I do, the right lower side does not stay sharp.  Kind of bummed out but I will get a ticket started with DJI.
I purchased directly from DJI without the DJI refresh,  will DJI still help me with this?  I can post some video footage if you think it would help.

I'm sorry about that Rich, Refresh doesn't matter as that's only for pilot error crashes so this should be a warranty repair.
When you start the RMA, include some example photos or link to a video.
Again, sorry about that, it happens once in a while.

DJI-Ken Posted at 2017-2-15 09:27
I'm sorry about that Rich, Refresh doesn't matter as that's only for pilot error crashes so this should be a warranty repair.
When you start the RMA, include some example photos or link to a video.
Again, sorry about that, it happens once in a while.

Hi Ken
It's okay, things happen. I love the way my Mavic Pro flies and most likely I have not noticed the problem until I was trying to use some of the video. Once I noticed the blurry area on the lower right it became more apparent to me. I do not have a lot of flight time on the unit, and no flight damage.
Do you want me to keep you in the loop?  

edit: Your request (431636)
Best regards sir,
Rich

I ordered accessories at the time of Mavic pro purchase 2 months ago and have not received them and can get no answers form the sales team. This is very frustrating and not what you would expect from a healthy company

RichJ53 Posted at 2017-2-15 11:03
Hi Ken
It's okay, things happen. I love the way my Mavic Pro flies and most likely I have not noticed the problem until I was trying to use some of the video. Once I noticed the blurry area on the lower right it became more apparent to me. I do not have a lot of flight time on the unit, and no flight damage.
Do you want me to keep you in the loop?  

Thanks Rich,
Again sorry you have to send it in.

fans5c85fb84 Posted at 2017-2-15 13:40
I ordered accessories at the time of Mavic pro purchase 2 months ago and have not received them and can get no answers form the sales team. This is very frustrating and not what you would expect from a healthy company

What is your order# from two months ago and what did you order?
What did the estimated shipping time say when you ordered.
I'll inquire about it.

I can't wait to see the videos flying thru woods with these attached. Ordered mine last week.

Citation Posted at 2017-2-15 14:51
I can't wait to see the videos flying thru woods with these attached. Ordered mine last week.

Nice, glad you ordered them.

Received the mavic sleeve, impressed with the quality.

Now if only my nd filters would turn up!!!

tellus1 Posted at 2017-2-15 15:28
Received the mavic sleeve, impressed with the quality.

Now if only my nd filters would turn up!!!

Do have an idea how the ND filters attach to the camera lens? I cannot tell based on the photos.  I will be ordering some too. Not sure I need the sleeve but it looks very nice

Rich

RichJ53 Posted at 2017-2-15 17:04
Do have an idea how the ND filters attach to the camera lens? I cannot tell based on the photos.  I will be ordering some too. Not sure I need the sleeve but it looks very nice

Rich

Here's a good explanation of it and a photo: DJI ND Filters

DroneFlying Posted at 2017-2-15 18:00
Here's a good explanation of it and a photo: DJI ND Filters

Hi DF
Excellent!  Thank you for the link and I see the photo showing the attachment. Looks like a very easy solution and I will be ordering a set for my Mavic.

All the best

Rich

DJI-Ken Posted at 2017-2-15 14:17
Thanks Rich,
Again sorry you have to send it in.

its okay Ken.

I have the case number for you to follow : CAS-457141-L5T4N4.  Look at it this way, I can order the new battery hub and ND filters. This way I can wait for everything to arrive
If you can check out the drop box link in the file. Let me know if you need me to email you the link

Rich

RichJ53 Posted at 2017-2-15 21:20
its okay Ken.

I have the case number for you to follow : CAS-457141-L5T4N4.  Look at it this way, I can order the new battery hub and ND filters. This way I can wait for everything to arrive  

No problem Rich, and no need for the link.
You're pretty qualified and I'm sure it is what you say it is, so not to worry and the repair center will resolve it.
I will keep track of it, have a great rest of the week.

DJI-Ken Posted at 2017-2-16 06:51
No problem Rich, and no need for the link.
You're pretty qualified and I'm sure it is what you say it is, so not to worry and the repair center will resolve it.
I will keep track of it, have a great rest of the week.

Thank you Ken,
I must say that DJI service is very efficient as far as getting me the information needed to complete my return. I have received the return label and my Mavic is on the way back to your shop in SO CAL..
Super fast customer service... I already miss my Mavic

I see another tread that DJI has run out of replacement stock for other peoples repairs, so I guess we will wait and see how it goes.

Have a great rest of your week too my friend

Rich

RichJ53 Posted at 2017-2-16 16:43
Thank you Ken,
I must say that DJI service is very efficient as far as getting me the information needed to complete my return. I have received the return label and my Mavic is on the way back to your shop in SO CAL..
Super fast customer service... I already miss my Mavic  

No problem, I'll follow the progress.

DJI-Ken Posted at 2017-2-17 06:59
No problem, I'll follow the progress.

Hi Ken

Looks like the DJI office was closed yesterday (holiday)... they will be out for delivery again today.

I forgot to remove my FAA stickers from the Mavic. Could see that these are removed for me please.

Thank you sir
Rich

DJI-Ken Posted at 2017-2-17 06:59
No problem, I'll follow the progress.

My order # 0015138230569 was paid for on 1-20-17  I have sent multiple emails and chats not one response from DJI online sales, Ken, can you please see what is going on with this order?  Should I cancel and re-order?  Thanks

RichJ53 Posted at 2017-2-21 11:23
Hi Ken

Looks like the DJI office was closed yesterday (holiday)... they will be out for delivery again today.

No problem, I'll email them.

Airwolf13 Posted at 2017-2-21 11:29
My order # 0015138230569 was paid for on 1-20-17  I have sent multiple emails and chats not one response from DJI online sales, Ken, can you please see what is going on with this order?  Should I cancel and re-order?  Thanks

I've sent a message inquiring about it.

Thank you sir

Airwolf13 Posted at 2017-2-21 12:33
Thank you sir

No problem.

and for the record...I have updated my Mavic with no issues and have flown it flawlessly with no issues.  I know that others have had issues unfortunately, but not me  Very happy with this version and hope they add items that have ben discussed here, in the next update. For me and my business, the ability to fly indoors by shutting of the GPS and fly in Atti mode would be of utmost importantance!

Airwolf13 Posted at 2017-2-21 12:40
and for the record...I have updated my Mavic with no issues and have flown it flawlessly with no issues.  I know that others have had issues unfortunately, but not me  Very happy with this version and hope they add items that have ben discussed here, in the next update. For me and my business, the ability to fly indoors by shutting of the GPS and fly in Atti mode would be of utmost importantance!

Thanks for posting your positive experience.
And manual ATTI mode has already been requested long ago.
Also, I fly indoors (within VPS range) and its no issue at all.

Well thats good to know.  Some guys here, get a bit of GPS inside and then..well; you know the rest! Thanks

DJI-Ken Posted at 2017-2-21 12:11
No problem, I'll email them.

it delivered today at the shop

Thank you Ken

RichJ53 Posted at 2017-2-21 17:01
it delivered today at the shop

Thank you Ken

Ok, I already spoke to the repair department yesterday about the stickers .

DJI-Ken Posted at 2017-2-22 07:05
Ok, I already spoke to the repair department yesterday about the stickers .

Thank you!

Rich

RichJ53 Posted at 2017-2-22 07:56
Thank you!

Rich

No problem Rich.

DJI-Ken Posted at 2017-2-21 12:36
No problem.

Well at least I got a response from them, Ken.!  Something about 'pushing the warehouse' to complete the order.  We will see!  Thanks

The Prop Cage costs nearly as much as two batteries! Even at half the current price it would be way too expensive.

Yes it looks good and would protect the Mavic - I would only buy one if it was more reasonably priced.

The advanced charging hub with P4 charger is faaaaasst. The blinking light when charging is blinking twice as fast (as the standard hub) and it has a fan built into it (so you can see the difference between the standard and advanced versions from the fan openings on the top).

Also the sleeve is a luxurious faux animal fur (must be indo Chineese polecat pelt) which also doubles as a hand catch protection glove for those who dare.

DJI-Ken Posted at 2017-2-21 12:36
No problem.

So DJI just told me that my order didn't ship because I had told them to split the delivery IF items were available earlier (not true) and therefore it wouldn't qualify for 'free shipping"  Wow these guys need to get it together.  Anyway, I canceled that order and re-ordered with some additions and hopefully I'll get these items before a NEW model comes out!  HA.  Thanks

Airwolf13 Posted at 2017-2-24 09:45
So DJI just told me that my order didn't ship because I had told them to split the delivery IF items were available earlier (not true) and therefore it wouldn't qualify for 'free shipping"  Wow these guys need to get it together.  Anyway, I canceled that order and re-ordered with some additions and hopefully I'll get these items before a NEW model comes out!  HA.  Thanks

I am sorry about that.

I ordered the prop guards on 2017-02-07 but still they have not shipped and they are out of stock now.  I have been told they will ship by Feb 28th but feels like there is an issue.

Lets see what happens next week.

If the Advanced Charging hub the same dimensions as the standard?  I wonder if it will fit in the same space of the DJI Mavic bag.

Is this four battery charging hub any different than the one that came with my More Combo Package? Thx

SEA_Drone Posted at 2017-2-27 03:37
Is this four battery charging hub any different than the one that came with my More Combo Package? Thx

Yes, it charges faster.

DJI-Ken Posted at 2017-2-21 12:11
No problem, I'll email them.

Hi Ken
Just received an invoice email telling me this is covered under warranty. They are calling out repair and stating the camera / gimbal price plus labor. Does this mean they are not replacing the Mavic but only the camera?

Anyway maybe you can check on this for me  ( this is the third week) CAS-457141-L5T4N4

Thanks man,

PS I ordered the ND filters and new battery hub but they have not shipped yet

Rich

Ivan7 Posted at 2017-2-24 12:26
I ordered the prop guards on 2017-02-07 but still they have not shipped and they are out of stock now.  I have been told they will ship by Feb 28th but feels like there is an issue.

Lets see what happens next week.

I was just on chat with pre-sales support and asked about my order 0659861093290.  Was told they (Propeller Cage) would  ship by Feb 28th and now I am told they can't ship because they are out of stock. Ordered 2017-02-07.

It is a bit strange as I was being told all through the month of Feb that it would ship either on Feb 28th or earlier.  Anyone here who has had the Propeller cage delivered?