alianto.wahyudi
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Indonesia
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Hi there..
Greetings from Indonesia! This thread appears to be more active, so I would just post my unfortunate story here.
In a sense, I was lucky that my issue have not reach 10 weeks, but I really appreciate if I dont have to wait that long.
I bought my Phantom 2 vision plus a month back trough dealer in Bandung, Indonesia called Hobbyland RC. On a nice sunny Saturday I give it a try on its maiden flight. I followed all the preflight checklist like compass dance, waited for GPS lock and give it few more minutes to record home position. The day were moderately windy, and KIndex is at 3. The first 5 minutes, I couldnt be happier! everything went well and I can see the phantom maintaining its location by fighting the wind. I thought of recording the scenery. To my horror the unit lost its GPS lock, and I was struggling to compensate the wind as it picks up. In the end, the unit flew away hitting a tree and I broke the most brilliant piece of engineering on the phantom 2 vision plus : The camera ribbon cable.
To my surprise, this is quite common among Phantom vision 2 + owner, and the newer Phantom v3 had further insulation on GPS and camera cable.
I called Hobbyland, and they told me to ship the unit over, which I did. Up to now they have not provided any clear information on what I could expect. I was then told to contact DJI support directly. During this ordeal, I have spoke with Erwin, the owner of Hobbyland RC, and he has correspondence to Joanna. Neither Erwin nor myself have received RMA # from DJI.
At this point I would like to claim a replacement, or a complete refund.
I spent quite a fortune on this product, it worth few months salary for me. I planned on using it for video work, and have declined some projects since I dont have anything to shoot with. I have also spent all of my savings on this unit, which yield 0 return. in the city where I lived now, on average everything is 10x cheaper compared to US. So to to give some idea how bad it is, imagine you bought something for $14,000 and it broke first time you use it. isn't it sucked?
In short, I lost all my savings, gained few unhappy customers, and some debts to cover thanks to DJI
Can someone please help me?
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