DRONE 9JA
lvl.1
Flight distance : 2650043 ft
Nigeria
Offline
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After only a couple of flights, a message came up (during a flight) "Camera Sensor Error". When bringing the craft back I could see how the gimbal was frantically moving and rotating by itself without any command from the controller - this could also be verified after checking the flight reader. Upon giving it another try, beeping noise was added to the irratic movement of the gimbal.
I have performed gimbal callibration and a factory restore - still the same issue. Added to that the screen on the DJI GO 4 app is completelly black and as this happened I was actually shooting for a client - highly embarrasing, unnecessary and unacceptable for a UAV in this price class!
To make matters worse, I am currently in Nigeria and preparing for an international trade fair and my company has advertized our equipment (ranging from Agras MG-1, to Inspire 1/2 and Mavic Pro UAVs) to be showcased at this fair.
We are a serious company (DRONE9JA.com) and do not understand how this could happen - we have had numerous issues with DJI in the past, the most recent being sent the wrong blades for our Inspire 2 and an Inspire 1v2 that has yet to be fixed by DJI (we were sent a ridicilously high bill for a craft that was still very much under warranty and had a malfunction).
Not to go into any unnecessary incidents in the past, we would like to know the way forward with the current issue of the Inspire 2 and the Camera Sensor Error. A swift reply is highly appreciated, as the trade fair starts February 14, 2017.
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