Hello, I sent my mavic for repair on 1/30/2017 and made a payment on 2/11/2017 immeditely after invoice was generated. Since then my case was stuck in under repair status. Having a DJI care refresh and opting for a replacement, I'm not sure what really is the reapair status means. Can you please help track my case. I did not post my case number here just because it exposes all info in the public forum. Can you track using my account?

I've been waiting the same amount of time paid my Refresh fee on the 9 Feb.  
On chat was  just told "it is a privilege for you to be able to have a replacement..."  They honestly won't tell you they don't have any replacements to send out only that the procedure takes 2-3 weeks...which it has been.

fansaa3da6c4 Posted at 2017-2-17 10:54
I've been waiting the same amount of time paid my Refresh fee on the 9 Feb.  
On chat was  just told "it is a privilege for you to be able to have a replacement..."  They honestly won't tell you they don't have any replacements to send out only that the procedure takes 2-3 weeks...which it has been.

seriously ??? A privilege!!!! That's surprising that DJI would behave that way for a paid service which is promised to be faster...

If you could PM me your case number, I can look into it for you.

fansaa3da6c4 Posted at 2017-2-17 10:54
I've been waiting the same amount of time paid my Refresh fee on the 9 Feb.  
On chat was  just told "it is a privilege for you to be able to have a replacement..."  They honestly won't tell you they don't have any replacements to send out only that the procedure takes 2-3 weeks...which it has been.

If you could provide your case number as well, it would be appreciated.

DJI-Jamie Posted at 2017-2-17 20:47
If you could PM me your case number, I can look into it for you.

Thanks Jamie. i sent you my case#

Waiting for shipping label after generating case number. Have refresh and was activated before i had mavic. HELP

fans58510590 Posted at 2017-2-20 12:36
Waiting for shipping label after generating case number. Have refresh and was activated before i had mavic. HELP

You probably won't get the shipping label from email until tomorrow.  Believe the service center in CA is closed today for President's day.  When I had mine occur on Saturday didn't get the shipping label email response until Monday. Prepare to be patient......

fans58510590 Posted at 2017-2-20 12:36
Waiting for shipping label after generating case number. Have refresh and was activated before i had mavic. HELP

I checked the system, our support sent you the shipping label already.
Please confirm it again and let us know for any further questions, we'd love to help.

DJI Natalia Posted at 2017-2-20 19:26
I checked the system, our support sent you the shipping label already.
Please confirm it again and let us know for any further questions, we'd love to help.

Can you please let me know update on my case !

Droneachaarya Posted at 2017-2-20 20:47
Can you please let me know update on my case !

I failed to get your case number with the e-mail address you use for forum.
Please try to PM me your case number so that I can follow up it for you.

DJI Natalia Posted at 2017-2-20 23:47
I failed to get your case number with the e-mail address you use for forum.
Please try to PM me your case number so that I can follow up it for you.

I did send it to Jamie but never heard back! Sent you the case number again

Droneachaarya Posted at 2017-2-21 05:58
I did send it to Jamie but never heard back! Sent you the case number again

I've escalated it to the repair team in order to get this addressed. There is a bit of backup due to Yesterday's holiday, but it will get straightened out.

DJI-Jamie Posted at 2017-2-21 16:03
I've escalated it to the repair team in order to get this addressed. There is a bit of backup due to Yesterday's holiday, but it will get straightened out.

Thanks Jamie ! I love ok forward for some updates !

Droneachaarya Posted at 2017-2-21 16:34
Thanks Jamie ! I love ok forward for some updates !

This will be sorted soon.

HI Jamie, my device was received on Friday March 24,...I am a dji care refresh member. I have yet to get an update on whether mavic was there looked at or what???
My case # is CAS-462185-L2C5B4.

fans58510590 Posted at 2017-3-1 14:33
HI Jamie, my device was received on Friday March 24,...I am a dji care refresh member. I have yet to get an update on whether mavic was there looked at or what???
My case # is CAS-462185-L2C5B4.

It takes several business days to check in and update the system, since it's delivered to our repair center, please do not worry about it.
We'll also keep an eye on your case, thanks for your supporting.

thank you and help will be great