Im wondering what time frame Im looking at to recieve a new Mavic or working Mavic back? It took two weeks just to get a UPS shipping label and a week to get it checked in? Its frustrating having to send it away for a defective video issue right out of the box and also frustrating its taking a while to get a new one.

Takes way more time than it should.  I am in the same boat, see previous thread here.
http://forum.dji.com/thread-85574-1-1.html

Mine sat at the Netherlands HQ for over a week without even getting checked in, I mentioned it on this forum and a moderator offered to help, I supplied my case number as requested and a New Mavic was with me 3 days after that. So get hold a a Mod if you can. They really do help out.
Unfortunately though my new Mavic still has the exact same problem with blurred edges on video and stills. So I'm back on to them and trying to get it sorted.
Good luck with yours.

They say a week to 10 days but that's B.S. It took me 23 days just to get a refund.

Takes forever.
https://forum.dji.com/forum.php?mod=viewthread&tid=85178

Roydezno, may I have your case number? we'll help you follow up the case.

DJI Natalia Posted at 2017-2-18 20:46
Roydezno, may I have your case number? we'll help you follow up the case.

Here is my case number CAS-426154-F6G6M0

R&L Aerial  Posted at 2017-2-18 15:30
They say a week to 10 days but that's B.S. It took me 23 days just to get a refund.

Wonder why so long, maybe they don't have as many engineers to work with the drones? Either way, I figured with DJI being a big company that they would have the time more expedited.

VAS67 Posted at 2017-2-18 15:23
Mine sat at the Netherlands HQ for over a week without even getting checked in, I mentioned it on this forum and a moderator offered to help, I supplied my case number as requested and a New Mavic was with me 3 days after that. So get hold a a Mod if you can. They really do help out.
Unfortunately though my new Mavic still has the exact same problem with blurred edges on video and stills. So I'm back on to them and trying to get it sorted.
Good luck with yours.

Wow, hopefully I don't get one with the same problems. I wonder what it is, maybe a new sensor or maybe a computer?

DJI Natalia Posted at 2017-2-18 20:46
Roydezno, may I have your case number? we'll help you follow up the case.

I also sent my Mavic Pro drone for a repair under DJI Care refresh. I sent it in last week and it was received on Thursday 2/16. I chatted with tech support and they said it hasn't even been looked at yet.

According to the repair status site, it says it will take 24 hours before its unpacked. Kinda frustrating when the site says that of you're a DJI Care refresh member to write in on the box for faster service.

The only thing wrong on the Magic is that a ribbon broke that controls the gimbal. I imagine the repair wouldn't take too long?

Jboyer75 Posted at 2017-2-20 13:41
I also sent my Mavic Pro drone for a repair under DJI Care refresh. I sent it in last week and it was received on Thursday 2/16. I chatted with tech support and they said it hasn't even been looked at yet.

According to the repair status site, it says it will take 24 hours before its unpacked. Kinda frustrating when the site says that of you're a DJI Care refresh member to write in on the box for faster service.

I tried to search the case number with the e-mail address you use for forum here, but failed.
Please provide me your case number so that I can help you follow up the case, thanks.

DJI Natalia Posted at 2017-2-21 00:29
I tried to search the case number with the e-mail address you use for forum here, but failed.
Please provide me your case number so that I can help you follow up the case, thanks.

Hi Natalia,

Thanks for following up. Here is my case# CAS-449025-J9Z0M5

Thanks.

DJI Natalia Posted at 2017-2-18 20:46
Roydezno, may I have your case number? we'll help you follow up the case.

Any update on my case?

Jboyer75 Posted at 2017-2-21 11:51
Hi Natalia,

Thanks for following up. Here is my case# CAS-449025-J9Z0M5

We are aware of your case and will try our best to help you handle it as soon as possible.

roydezno Posted at 2017-2-21 20:33
Any update on my case?

We sent you an e-mail for the explanation, very sorry for the inconvenience caused.

Just checked my repair status. It has changed from Payment received (I paid on 2/21 for the $79 replacement rather than the $503 repair charge for a gimbal). It showed that I paid on 2/23. Currently it is under Repair.

If I elected for a replacement I'm hope that it goes quickly through this section as I believe a shipment of Mavics have come in. Although I don't know if that was all taken up by new orders.

Jboyer75 Posted at 2017-2-24 14:30
Just checked my repair status. It has changed from Payment received (I paid on 2/21 for the $79 replacement rather than the $503 repair charge for a gimbal). It showed that I paid on 2/23. Currently it is under Repair.

If I elected for a replacement I'm hope that it goes quickly through this section as I believe a shipment of Mavics have come in. Although I don't know if that was all taken up by new orders.

I got an email stating the repair center was waiting for replacement Mavics to send me one. This was on the 21st though and they didn't know when they would be getting more. Hopefully they got some within the last couple of days.

DJI Natalia Posted at 2017-2-23 04:07
We sent you an e-mail for the explanation, very sorry for the inconvenience caused.

Thank you, I received the email.

26 days. Way too long

John94si Posted at 2017-2-25 18:04
26 days. Way too long

May I have your case number, please?
Will help you escalate it.

DJI Natalia Posted at 2017-2-23 04:05
We are aware of your case and will try our best to help you handle it as soon as possible.

Can u check to see when my replacement will ship?

I got an email last Friday saying it will ship within 3 business days.

CAS-449025-J9Z0M5

Thx

Jboyer75 Posted at 2017-3-1 01:30
Can u check to see when my replacement will ship?

I got an email last Friday saying it will ship within 3 business days.

I've informed our repair team for your case, will get back to you soon for any news.
Hope you can receive it soon and enjoy it.

I just submitted a case under DJI Refresh and am waiting for a shipping label. I was told I would have it in 48hrs or less. Is that realistic? CAS-522400-Q1Q9Z6. When I purchased my P4P and the DJI Refresh, it was sold as "just give us a call and you get priority shipping, repair etc." I hope this doesn't take a long time since my unit is my commercial aerial photography platform and also a backup Search and Rescue unit as I am the pilot/trainer for our local Sheriff's Office. Please advise.

DJI Natalia Posted at 2017-3-1 02:15
I've informed our repair team for your case, will get back to you soon for any news.
Hope you can receive it soon and enjoy it.

Hi Natalia can you please take a look at this case  CAS-506661-Q8H2G1 as its still showing as not received  
Delivered On:
Friday,  17/03/2017 at 9:53
Left At:
Front desk
Received By:
DJI

Hi Natalia
Could you please check on my Mavic repair also CAS-485447-P5H5Q7

I had an update last Thursday 16th that they were replacing camera and gimbal, a couple of props and part of the casing f.o.c and it would take 2-3 days.
It's been 5 working days and still no update yet l.
Many thanks
Chris

Long time, DJI says two weeks but it's closer to 5 weeks

fans70b277a7 Posted at 2017-3-22 10:41
I just submitted a case under DJI Refresh and am waiting for a shipping label. I was told I would have it in 48hrs or less. Is that realistic? CAS-522400-Q1Q9Z6. When I purchased my P4P and the DJI Refresh, it was sold as "just give us a call and you get priority shipping, repair etc." I hope this doesn't take a long time since my unit is my commercial aerial photography platform and also a backup Search and Rescue unit as I am the pilot/trainer for our local Sheriff's Office. Please advise.

The shipping label has been sent out, please send it in as the instruction, we'll take care of it.
Fro any other questions, please feel free to contact us, thank you.

The Rev Posted at 2017-3-22 10:45
Hi Natalia can you please take a look at this case  CAS-506661-Q8H2G1 as its still showing as not received  
Delivered On:
Friday,  17/03/2017 at 9:53

It will take a few business days to check in and update the system, please do not worry about that since it's delivered.I'll also keep an eye on its status.

Chris71920 Posted at 2017-3-22 11:33
Hi Natalia
Could you please check on my Mavic repair also CAS-485447-P5H5Q7

Your case is under process, we sincerely sorry for the delay, will take care of it for you, appreciate your patience.

Thanks Natalia. Do you have an idea how long it will be? Are we talking days or weeks? Thanks again

I show my shipment was received in CA on the 18th.  nothing has been updated on the repair progress page.  CAS-572988-B7K8N3

I just sent mine. Hopefully it's quick

I just printed my shipping information tonight.

My situation is extremely frustrating.

Tonight I was going to purchase DJI Care Refresh.... well this evening I crashed my drone.  Ugh.
I wish I had bought this on day 1 instead of waiting till the moments my drone lifted into a tree.  Does anyone know of a way to help me?  I feel this was an expensive mistake - or will find out once I get my mavic off to CA for repairs

Jwcurrin Posted at 2017-8-22 18:38
I just printed my shipping information tonight.

My situation is extremely frustrating.

Sorry to hear about the crash,  it needs to be evaluated after it arrives. No worries, we'll take care of it, should you have any further issue about it, please provide us with your case number, we'd like to check it for you.

Can I get a follow up on a DJI drone I sent it for dji care refresh?

djiuser_ZqTwg1LEqprC Posted at 5-13 21:48
Can I get a follow up on a DJI drone I sent it for dji care refresh?

Hi there, may we have your case number for further assistance?

DJI Mindy Posted at 5-13 23:41
Hi there, may we have your case number for further assistance?

4260270-B2B6K2

djiuser_ZqTwg1LEqprC Posted at 5-14 11:08
4260270-B2B6K2

Hi there, your case is waiting to be received, please wait patiently. You also can check the progress via this link: https://repair.dji.com/en/support/RepairTrace.Should there anything else I can assist you with, please feel free to let me know.

Hi all,
is this thread still being read? It appears high up in google searches...

I have recently sent my MAVIC AIR 2 in for CARE REFRESH.
I had to send it to the Netherlands, although I live in Italy, because that's where DJI Europe handles things, I guess.

My number is: CAS-4672149-K8V9P7

I wonder if anyone (Natalia!! could let me know when I can expect the drone back from DJI.
I miss it so much.

Thank you,

Marcello

djiuser_xK2mt3LXeQ6C Posted at 8-2 13:13
Hi all,
is this thread still being read? It appears high up in google searches...

Hi Marcello, as per the case, it is a DJI Care Refresh Express case, and the shipping label had been sent to you via email. We are now waiting to receive your package, once the package is received and check in to the system, we will ship out the replacement.

May I know if you have shipped out the drone? Is there any issue with the shipping? Since when I checked the tracking number of your case, it only refers to Label Created, which means the drone has not been received by UPS.

If you sent the drone on your own, please provide us with the tracking number so we can help to check. Thank you.