I'm a bit desperate. I'm going to leave Australia on Saturday and I want to claim GST for my Mavic on my way out of the country. In order to do that, I need to have an Australian Tax invoice for my purchase. The problem is, the support here at DJI promised already three times to provide me the invoice but nothing happens.
Before I bought the Mavic I got in contact with DJI Support Chat and asked the guys if they do provide an Australian Tax Invoice (With name, ABN and GST) and the guy confirmed it. After the Mavic arrived I've asked three times via the chat for the invoice. Every time, they guarentee to send me the invoice within 1-2 business days to my email address, but nothing ever happens.
This is seriously the worst customer experience ever, no one's actually coming back to me and everyone is just pretending that they will send the invoice and nothing happens.
Today I sent an email through, not much hope that this channel will work any better.
Has someone any recommendation? Any DJI official could help please?