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DJI Credit - mod help? - waiting since Dec
909 19 2017-2-24
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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I was hoping a mod may be able to look into where my DJI credits are. I keep getting promised it will be added, the dates keep slipping and communicating is tough not hearing back for lengthy amount of time. The last absolute promise was Tuesday. The person dealing with the problem had laptop troubles so it did not happen then? I have not heard back.

This's a large amount of credit and  has to do with the Beta Program.

I have contacted support to no avail and keep being sent back to the Beta team.

Can a mod message? I could not find a way to contact directly. Thanks
2017-2-24
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DJI Natalia
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May I know which e-mail you contacted us for the credit issue?
2017-2-24
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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DJI Natalia Posted at 2017-2-24 03:03
May I know which e-mail you contacted us for the credit issue?

Thank you so much Natalia - whomejosh@gmail.com

The beta team have been the team I have been dealing most.
2017-2-24
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DJI Natalia
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Bax Posted at 2017-2-24 03:38
Thank you so much Natalia - whomejosh@gmail.com

The beta team have been the team I have been dealing most.

I need look into the case with our team on Monday then get back to you, thanks for your supporting.
Besides, you sent e-mails to promoter@dji.com or not? if no, may I know which e-mail address you sent e-mails to?

2017-2-25
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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DJI Natalia Posted at 2017-2-25 19:40
I need look into the case with our team on Monday then get back to you, thanks for your supporting.
Besides, you sent e-mails to promoter@dji.com or not? if no, may I know which e-mail address you sent e-mails to?

Thank you so much.

I have travel in early March and was hoping to use the credit for some supplies. They are aware of this and I am sure are working on it. I just find the communication challenging at times.

Thanks Natalia.
The main team I have been sending correspondence to is

beta@dji.com
They also are sharing my Dropbox with all the flight logs.

I have also spoken with chat, they referred me to store support. Store support sent me back to beta.
2017-2-26
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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Hi Natalia, have you managed to learn anything further?
I thought I may have heard back from the beta team after the weekend but still nothing.
Still no credit added or update.
Thanks again  
2017-2-27
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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Any news?
2017-2-28
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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I've sent  a message to Natalia to see if she's found any information for you.
2017-2-28
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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DJI-Ken Posted at 2017-2-28 11:05
I've sent  a message to Natalia to see if she's found any information for you.

Thanks Ken, appreciate it.
Not wanting to make an issue just trying to find out any info.
I have sent another email or two to beta but haven't heard.
Thanks Ken - Natalia
2017-2-28
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DJI-Ken
DJI team
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Bax Posted at 2017-2-28 11:24
Thanks Ken, appreciate it.
Not wanting to make an issue just trying to find out any info.
I have sent another email or two to beta but haven't heard.

No problem, have a great rest of the week and hope you hear something soon.
2017-2-28
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DJI Natalia
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Bax Posted at 2017-2-27 13:13
Hi Natalia, have you managed to learn anything further?
I thought I may have heard back from the beta team after the weekend but still nothing.
Still no credit added or update.

We're looking into your case recently, will get back to you once we receive the news from them.
2017-2-28
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DJI Natalia
Administrator
Flight distance : 318 ft

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The team will send you an e-mail later today, please feel free to let us know if you have any further questions after receiving the e-mail, thank you again for your support.
2017-2-28
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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DJI Natalia Posted at 2017-2-28 19:56
The team will send you an e-mail later today, please feel free to let us know if you have any further questions after receiving the e-mail, thank you again for your support.

Thank you both - I have received an email and told funds will arrive today.

Appreciate all your help
2017-2-28
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DJI Natalia
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Bax Posted at 2017-2-28 20:32
Thank you both - I have received an email and told funds will arrive today.

Appreciate all your help

Great, glad to hear that, it seems everything goes smoothly, hope we can get all sorted out shortly.
2017-2-28
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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DJI Natalia Posted at 2017-2-28 22:51
Great, glad to hear that, it seems everything goes smoothly, hope we can get all sorted out shortly.

Thanks again Natalia,

They are being helpful

There does seem to be a discrepancy in the credits however no one can seem to find the original agreement I was sent.
I am searching through my emails.

If any other testers are out there can anyone contact me? Or post the original MAVIC beta testing agreement that highlighted the reward structure?

Thanks again,

It is all being sorted I think
2017-3-1
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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I still haven't received anything.
The team are asking a supervisor to look to try to figure out if they can offer more.

It was an agreement, in not sure why it has changed now.

I emailed again yesterday, I have not had a response.

I travel in 2 weeks, doubting I will have time to order anything I need.

Slowly getting frustrated
2017-3-2
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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The credit was promised to reach the account the other day but still has not (this may be due to a discrepancy in amount expected) Any chance Natalia? You may find a second to reach out to the team again?
I just want to know when I may see the credit, as I travel on the 13th - I may just need to spend dollars but really would like to use credit.

Thanks again.
2017-3-3
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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I heard back Friday.
They said it would be added that day or Monday at the latest... again.

I have been promised other "at the latest" dates which have all passed.

I did work hard on this, spent a lot of time testing, uploads were huge and took my data etc. The amount of credit I've been told I will recieve is very much under the amount I was due to recieve. I have been patient waiting 3 months, but now I travel in 5 days I cannot have items I wanted to purchase arrive in time.

Disappointed - hope it arrives sometime.
2017-3-5
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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Emailed again but I have had no reply. I am not sure what time business closes over there but very doubtful that the credit will land as promised - the last email stated a colleague was in the process of adding them either today or latest Monday.

I have been promised before, but after venting frustration last email, I believe this date was to be accurate.

As much as I'm am sure it won't help - Natalia? Can you find out AGAIN?

Thanks
2017-3-6
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Bax
Second Officer
Flight distance : 749413 ft
Australia
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Why lie?

That's the bit I don't understand?

I have emails with at least three promised dates that this will happen. This is now into the fourth month.

My balance has not changed once, my coming soon balance shows $0

In writing I have had many excuses, new laptop, laptop broken, colleague helping, need to ask a supervisor etc etc

I am being short changed with he time and effort I put in (I would enjoy seeing the maths on how they came up with a figure to pay- it is random and they basically just decide) not the agreed amount set out before the Beta.

Why lie though?
And why not answer my emails?
2017-3-6
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