Yesterday I received a new set of props for my second Inspire 2 thank's to DJI I now have 10 new set's of props that work as they should.



Again thanks DJI for your help in solving this problem.

I've been waiting over 6 weeks and still no movement.

aviscomi Posted at 2017-2-25 02:39
I've been waiting over 6 weeks and still no movement.

May I have your case number so that I can look into the case for you?

DJI Natalia Posted at 2017-2-25 18:58
May I have your case number so that I can look into the case for you?

Here's the email I received from DJI:

Dear ANTHONY,
Thank you for contacting DJI Support.
Your request (416249) has been received and is being reviewed by our technical support representatives. We will contact you soon. (Business hour: Monday to Friday, from 07:00 am to 15:00 pm PST)
Best Regards,
DJI Support

aviscomi Posted at 2017-2-26 08:00
Here's the email I received from DJI:

Dear ANTHONY,

Thanks, we'll escalate the case for you and take care of it soon.

DJI Natalia Posted at 2017-2-25 18:58
May I have your case number so that I can look into the case for you?

I also have this issue and still no resolution. It is a simple thing to just send new ones. I just filled out another repair request but it seems they want me to send the props back. Others have not had to do this and don't think I should have to either. It is a know problem. Here is my case number. CAS-477616-D9G3M7 The case number has my Inspire 2 SN and that is all that should be needed.

Regards,
Tom

Me neither, 2 months and still waiting my props {:4_157:}

Same here still unresolved red prop movement!

Coigreach Posted at 2017-2-28 10:37
Same here still unresolved red prop movement!

Coigreach,

If you didn't live so far away I would send you a free set of my props I now have 12 new sets courtesy of DJI.

Arrow1969 Posted at 2017-2-28 22:59
Coigreach,

If you didn't live so far away I would send you a free set of my props I now have 12 new sets courtesy of DJI.

Thanks for the Very kind offer, but I think DJI should be taking care of customers that have spent in excess of $40,000. (ok so they should take care of everyone but what I mean is returning customers)
Just to be told yeah we don't think that the movement/freeplay in the red props that you have is a problem.
Not to mention that my DJI Carerefresh that was activated at the begining of January 2017 should be reinstated when I finally get Props that fit!