DJI Natalia
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chaseg_113 Posted at 2017-2-25 20:34
Hello. I am a phantom 3 standard owner. The other day, I was flying my drone when all the sudden my remote disconnected from the drone. Them, it started flying upwards very fast, then went flying to the ground. The body was cracked and ruined, and the gimbal broke. I have already filed a case with dji, but they have not shipped my the label. could you help me? Also, i was looking at my flight records, and it says the moment i crashed it, it says I put it on return to home. This is wrong because i was flying it fairly close to me. I would have had to swipe the little orange thing to do that anyway which I didn't. I am very puzzled. I you could help, that would be great.
Sorry to hear about the crash.
You'll receive the shipping label in 1-2 business day, may I know when you submitted the repair case?
Our engineers will help you analyze the flight data when it arrives and let you know the analysis result. |
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