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New P4 won't focus :(
1454 8 2017-2-27
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stormpilgrim
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Australia
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Hi just got a brand new Phantom 4 Pro - my first drone.

It seems it just won't focus.  Perhaps stuck at close focussing distance.

On AF tapping to focus will bring the flashing green square and then a red square which I assume means it couldn't focus.  I've tried MF but it doesn't seem to change.  I've tried calibrating the lens but tapping on a contrasty distant object as directed just results in the flashing green square and then the red square - so I don't get the ok button to finish calibration.

Also I tried the focus assists which don't seem to work (both AF/MF) - I don't get a portion of the image enlarged like I expected - which I thought should work whether the lens is focussing or not.. weird.

Please help.. hasn't been a good "out of the box experience"

This is in bright light and on contrasty subjects - I have lot of experience in non drone photography so its not some silly trying to focus in low light low contrast issue.
2017-2-27
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stormpilgrim
lvl.1
Australia
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Meant to say this is a P4P+ with latest firmware on drone and controller.
2017-2-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please upload some original images to dropbox and send me the link?
I'll help to check it.
By the way, please do not edit or rename the original files.
2017-2-27
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stormpilgrim
lvl.1
Australia
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Hi Mindy please see below.

https://www.dropbox.com/sh/p85nt ... DMJj79nS4hhR2a?dl=0
2017-2-28
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liningiv
Second Officer
Flight distance : 329409 ft
United Kingdom
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stormpilgrim Posted at 2017-2-28 01:51
Hi Mindy please see below.

https://www.dropbox.com/sh/p85nthvrcxcua1c/AABkoHx0cvWDMJj79nS4hhR2a?dl=0

That is certainly way out of focus.
I have not seen an image that far out, ever.
What aperture please?
2017-2-28
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jackiedh
First Officer
Flight distance : 83589314 ft
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United States
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Where are you finding the option to calibrate the lens?
2017-2-28
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stormpilgrim
lvl.1
Australia
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jackiedh Posted at 2017-2-28 11:21
Where are you finding the option to calibrate the lens?

Hi Jacki it was down the bottom of one of the camera menus..    from memory have to scroll down to it and its just above the option to reset camera settings.

Mindy have you had a chance to look at this yet?  I need to know whether I need to submit a warranty claim with the retailer or whatever...
2017-2-28
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stormpilgrim
lvl.1
Australia
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Mindy please help
2017-2-28
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richparry
Second Officer
Flight distance : 1620148 ft
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United States
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I have a "similar" problem, not "identical". With my P4P+ running latest firmware, I find focus works only on portions of a scene. For example, I might be able to focus on a car but not on a chair next to the car. I assumed that is the way all P4P+ work when an object doesn't have enough contrast, which is how  auto focus systems works. They detect contrast.

At this point I'm not sure if what I see is normal or not. The OP says his P4P+ NEVER focuses, I say  my P4P+ SOMETIMES focuses.

Rich
2017-2-28
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