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X4S Gimbal Pan Broke after Firmware Update (Beware!)
533 33 2017-3-2 20:12:10
GabeZ
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Oh Sad Day,
     I was so excited about this new firmware update.  Everything went smooth as glass and without a hitch.  Now, when I power up the aircraft, the gimbal pan buzzes and stays stuck at the upper limit within the Go App 4.  However, the camera itself is completely level.  If you play around with the RC wheel enough, it will unstick and continue normal operation.  Resetting the camera and doing a gimbal calibration has not fixed it.  Reseating the camera has not fixed it.  I looked at the pins of both the camera and the aircraft, and they are in pristine condition (they should be.... only 3 flights on this)........ Oh, and I did test on two separate devices (iPhone 7 plus and ipad 4).  Same issue......   Very disappointed.  DJI please help me.....

AC firmware: 1.0.0240
RC Firmware: 1.0.0110

2017-3-2 20:12:10
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raven4
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Mine did the same thing after I updated. I had to shutdown and restart 3x before it did the normal cal "dance".
2017-3-2 20:24:27
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GabeZ
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raven4 Posted at 2017-3-2 20:24
Mine did the same thing after I updated. I had to shutdown and restart 3x before it did the normal cal "dance".

Are you sure yours is behaving normally?  Also, once it finally unsticks, if it ever does, your good to go.  But if you shut down the aircraft and power back up, it's stuck again.  It happens every time.
2017-3-2 20:29:27
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Dr Jon
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I didnt have any problem with mine using my X5S when i did firmware update and then switched to the X4S to check. In fact the camera shake has gone at first start up of the X4S that i used to get ocassionaly.
2017-3-2 21:11:24
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GabeZ
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I'm doing a quick refresh of the firmware since I can't take it off.  Video coming very soon.  Stay tuned for 15 more minutes.
2017-3-2 21:26:10
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GabeZ
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Refresh didn't work........ figures.....
2017-3-2 21:35:11
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Dr Jon
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when you updated your firmware did it download an intermediate firmware patch something like AC firmware: 1.0.0135? Then after that the AC firmware: 1.0.0240 was offered.
2017-3-2 23:12:40
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Dr Jon
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There is a new version of DJI GO 4 try that may fix your problem...
2017-3-2 23:31:49
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Dr Jon
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Just had a error message saying "inconsistent firmware" said yes to download and can see the LED's on the battery flashing. I have just repeated for all my other sets.
2017-3-2 23:36:29
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DJI Natalia
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Japan
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I've transferred your feedback to our engineers, will get back to you if I get any news from them.
2017-3-3 02:56:47
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GabeZ
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DJI Natalia Posted at 2017-3-3 02:56
I've transferred your feedback to our engineers, will get back to you if I get any news from them.

Hi Natalia,
    I got on to DJI chat and we spent some time doing everything we could think of.  The end result is that they want me to send in the camera.  I'll test the new go app, but you can actually hear a buzz coming out of the gimbal when it's stuck.  The noise stays there until the gimbal unsticks.  I can do this by only powering on the aircraft, so there is not much hope that the go app will fix anything.  Poor camera
2017-3-3 04:16:21
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GabeZ
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Double post.  
2017-3-3 04:18:41
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dkotinsky
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DJI Natalia Posted at 2017-3-3 02:56
I've transferred your feedback to our engineers, will get back to you if I get any news from them.

My inspire 2 and X4S is doing the same thing.  Camera wont move, and weird jellow shutter shake while sitting still on table.

Please Advise
2017-3-3 08:33:49
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dkotinsky
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dkotinsky Posted at 2017-3-3 08:33
My inspire 2 and X4S is doing the same thing.  Camera wont move, and weird jellow shutter shake while sitting still on table.

Please Advise

Also the head of the Quad is getting very warm very fast!
2017-3-3 08:38:38
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dkotinsky
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Mine doing same thing, and head of copter getting very warm.  I updated last night
2017-3-3 08:39:23
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dkotinsky
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DJI Natalia Posted at 2017-3-3 02:56
I've transferred your feedback to our engineers, will get back to you if I get any news from them.

Tranfer mine to them too.

My inspire 2 worked fine.  Did update.  Now x4s doesnt move up/down and l/r and is very shaky just sitting on the table.

Also the head of the Inspire 2 is getting very warm very fast.

Thanks
Dave Kotinsky

[url=mailtoave@davekotinsky.com]Dave@davekotinsky.com[/url]
2017-3-3 09:08:01
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allanart
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Okay, here is my experience with the new firmware upgrade - for what its worth:
Upgraded the aircraft via PC using DJI Assistant 2 without the camera installed. (V 01.00.0240)
Upgraded the RC via iPad (V 01.00.0110)
Upgraded App via iPad (4.0.5)
Powered ON and system initialized as normal.
Powered OFF.
Installed camera (X5S) and powered ON - system initialized as normal.
Powered ON - App showed "Software Inconsistency" and prompted for an update.
Update took quite some time to complete (several minutes) and restarted at least once before complete.
Powered OFF and ON again and system initialized as normal. I did notice somewhat more "buzzing" as gimbal initialized but completed and works as expected.
Calibrated gimbal via App and it completed as expected.
All appears to be well.
The only problem I face now is that while a replacement set of props were delivered today - one of the two red-dot props still has play in the mount..

Best
Allan  
2017-3-3 12:31:42
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dkotinsky
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allanart Posted at 2017-3-3 12:31
Okay, here is my experience with the new firmware upgrade - for what its worth:
Upgraded the aircraft via PC using DJI Assistant 2 without the camera installed. (V 01.00.0240)
Upgraded the RC via iPad (V 01.00.0110)

how long does it take to calibrate gimbal?

Mine seems to get stuck at 10% or 20% and doesnt move.
2017-3-3 13:09:39
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allanart
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dkotinsky Posted at 2017-3-3 13:09
how long does it take to calibrate gimbal?

Mine seems to get stuck at 10% or 20% and doesnt move.

Not sure if we might be confusing things here. The update which followed the "Inconsistent Firmware" message took a good while - at least as long as the A/C Firmware itself and paused several times before reaching 100%. The Gimbal Calibration was pretty quick and I don't recall seeing any  % values. That said I did not note the time taken - sorry!

Allan
2017-3-3 13:50:52
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GabeZ
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dkotinsky Posted at 2017-3-3 13:09
how long does it take to calibrate gimbal?

Mine seems to get stuck at 10% or 20% and doesnt move.

Hello,
   The gimbal calibration will not complete if your camera doesn't move or is stuck.  I have the same problem.
2017-3-3 16:03:20
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dkotinsky
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[size=14.6667px]I've got mine to work 5 times in a row.

[size=14.6667px]1. I power up quad, let it do its thing.

[size=14.6667px]2. Check Ipad, video shaky. Turn gimbal wheel - no response.

[size=14.6667px]3. I move my X4S with my hand up and down left and right. Only 1 to 2 mm in each direction.

[size=14.6667px]4. Then gimbal noise goes away, and it works normally, at least sitting on my dining room table.

[size=14.6667px]I forgot to add, you must blow on your hands, then rub them together - jk
2017-3-3 17:02:31
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dkotinsky
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I've got mine to work 5 times in a row.

1. I power up quad, let it do its thing.

2. Check Ipad, video shaky. Turn gimbal wheel - no response.

3. I move my X4S with my hand up and down left and right. Only 1 to 2 mm in each direction.

4. Then gimbal noise goes away, and it works normally, at least sitting on my dining room table.

I forgot to add, you must blow on your hands, then rub them together - jk
2017-3-3 17:02:52
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dkotinsky
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dkotinsky Posted at 2017-3-3 17:02
I've got mine to work 5 times in a row.

1. I power up quad, let it do its thing.

I actually refined the procedure:

1. I grab front of camera, rotate 1mm or 2.

2. At same time turn gimbal wheel.

3.  Then everything kicks in
2017-3-3 17:16:00
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GabeZ
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dkotinsky Posted at 2017-3-3 17:16
I actually refined the procedure:

1. I grab front of camera, rotate 1mm or 2.

I thought about moving the gimbal by hand, but I don't want to break anything.  I'm able to play with the gimbal wheel until it unsticks though.  I'm going to be shipping out my carmera over the weekend.  Not sure it's fixable in this state.
2017-3-3 21:11:51
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allanart
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allanart Posted at 2017-3-3 13:50
Not sure if we might be confusing things here. The update which followed the "Inconsistent Firmware" message took a good while - at least as long as the A/C Firmware itself and paused several times before reaching 100%. The Gimbal Calibration was pretty quick and I don't recall seeing any  % values. That said I did not note the time taken - sorry!

Allan

Hi again. I re-ran the Gimbal Calibration and you are correct, it does display % progress, but the process completes quite smoothly and without long stops or delays. However, the short "buzz" at the end of the process remains ..
Allan
2017-3-5 08:34:31
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GabeZ
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I just shipped out my camera today.  I'll keep everyone posted on whether or not they fix it or replace it.  I'm just hoping the problem isn't in the aircraft itself.  No amount of reflashing or refreshing fixes this issue.

I would like someone to try updating the firmware without the camera attached.  Perhaps there would be different results???
2017-3-6 11:10:01
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墨老爷子
DJI R&D Squad
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very sorry about that, we will fix it as soon as possible.  before that, if you don't want to return it and continue using it, you can use you hand to hold the gimbal steady to suppress it's vibration , and it will soon finish initialization and start working normally
2017-3-7 01:17:24
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GabeZ
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Hello All,
    I don't think DJI was able to salvage my camera.  I just saw an updated invoice for the full value of the camera.  If I'm correct, and I am getting a replacement camera, how are they going to fix everyone else's camera without replacement as well?
2017-3-15 15:31:11
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GabeZ
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Quick status update...... I'm still waiting for my camera to be repaired.  By next week it will be a month........   But hey...... it's not like I need it......  Who needs a camera to shoot footage????  I spent 2 hours on hold to get told that they are waiting on parts for my camera.  I think that's a little odd considering a pre-filled invoice for the complete camera was uploaded to my case...... but what do I know????  It's just a PDF that resembles an invoice..... it's not like they filled it out and didn't need it.  Anyway, according to the DJI gods, I have 5-7 more days of waiting.......  and that's their best guess....... because who wants an ETA????  People don't need that type of organization in their lives......    everything would make too much sense......
2017-3-20 17:00:06
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RichfromHowellN
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Inspire 2 w/X5s
No Gimbal Issues (working normally)
App 4.05
Aircraft Version 01.00.0240
Remote Controller Version 01.00.0110
Raw Module Version 01.32.49.98
Camera Version 01.02.15.04
2 days ago
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GabeZ
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RichfromHowellN Posted at 2017-3-23 04:28
Inspire 2 w/X5s
No Gimbal Issues (working normally)
App 4.05

Good to know yours works, but maybe it buzzes.  This was the symptom for the x5s owners.  I'm still waiting for my x4s.
2 days ago
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RichfromHowellN
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GabeZ Posted at 2017-3-23 17:05
Good to know yours works, but maybe it buzzes.  This was the symptom for the x5s owners.  I'm still waiting for my x4s.

Buzzes?  I heard a buzzing noise at start up but then it stops and I never hear it again ... is that what you are speaking about?
2 days ago
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GabeZ
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RichfromHowellN Posted at 2017-3-23 19:02
Buzzes?  I heard a buzzing noise at start up but then it stops and I never hear it again ... is that what you are speaking about?

That is the buzz......   But I would trade the buzz for my issue any day.
1 day ago
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RichfromHowellN
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GabeZ Posted at 2017-3-24 16:26
That is the buzz......   But I would trade the buzz for my issue any day.

Thank GabeZ for confirming.  I'm not too concerned ... hope things work out with the x4s for you.  I've been pretty leery of doing any updates lately.
1 day ago
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