fans262fb520
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Germany
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Anoniem Posted at 2017-3-5 13:15
Acceptable or not, this situation is not what we want but how it is. I think DJI is trying everything they can do, but at this moment it seems like they are in a situation that is hard to control to every ones satisfaction.
Don't frustrate them with emailing to much, it will not help you, other people are doing the same.
Mine was sent back at 12 Feb. , took over 1 week for them to register my Mavic, then another week before it was replaced by a new one.
How many times did you email in the 2 weeks it took you to get yours booked in and replaced?
Yours took 1 week to get booked in, mine is now 18 days!
I really don't understand how opening a support ticket to ask them whats going on after DHL delivered the product. Then waiting 8 days to ask again, then after the answer they gave me then came and went enquired again and then 2 days after that as there was no answer followed up that unanswered support ticket, is deemed excessive.
We are talking here about a product faulty out of the box, not something I flew into a building and am asking to be repaired.
DJI have my money, and they have my returned product, but fail to do anything about it.
I'd like to see anyone hold their tongue for 18 days, and on their terms, even if it's booked in tomorrow, they have 10-15 days to turn that around, so in all their Service Level with me could be 33 days to replace a product that was delivered faulty out of the box.
How on Earth anyone can say *please be patient* is beyond me, are you so star struck with DJI that you believe this is acceptable from any business?
That said please don't take anything personally, I'm not here to have slanging matches with anyone on the forum, DJI is the only people I hold responsible for this. |
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