hallmark007
Captain
Flight distance : 9812789 ft
Ireland
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aaronn Posted at 2017-3-8 10:25
I have patience, it's the lack of communication that bothers me. If they told me they have it but it will be a month until I have it back, so be it. But they've gone completely dark after having my drone for nearly a week, claiming it only takes 1 working day to unpack.
Edit: they actually stopped responding days before they even received it.
That's dji communication is very slack, can be like watching the kettle boil, best to give it 10/14 business days if you don't have it then that's the time to kick up a stink, you should receive it back in that timeframe, and yes dji need to drag themselves into 21st century as regards customer service, they are a relative new company,
Remember when Apple were 10 years old they were an absolute disaster, in the same timeframe dji are streets ahead.
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