I had an issue with my DJI Mavic, which damaged the Gimbal bracket.  I did some research and it looks like this is a common issue.  
The camera and Ribbon Cable are intact.

I gave my Drone to the DJI store in NYC, and they informed me 2 days later that they do not have the component necessary to make the fix.
In addition, they have informed me that the have been waiting on the Parts for 2 months, and STILL DON'T HAVE A TRACKING NUMBER!!!
I understand the slow importation through Customs, but to not even have the shipping info really makes me feel uneasy.
Who knows when I will get me Drone back!?

Sorry, just had to Vent...

We do understand how frustrating it must be, just to clarify, when did you take it to the DJI store in NYC? Did your dealer create a case number for you?
Please try to PM me the information for the dealer, we'll help you look into the case.