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DJI Customer Service Issues
1219 4 2017-3-9
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nazar404.yahoo
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DJI-All

Support sends me a Replacement Inspire 2 for Troubles with my Orginal License Problems " Main Board Problem "

Support Sends a the Replacement without my License Keys so I can use it!

Many Hours on Email back and forth and Empty results

The Answer I recieve is "  Waiting for HQ" on the License Issue

Does anyone have a phone number of HQ?

Maybe Oneday I could use my Inspire 2 !!!  

I really need help on this matter from DJI !!!

CAS-460177-V2N8M4  
CAS-483284-J5V4K7
2017-3-9
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nazar404.yahoo
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It is really amazing the DJI  setup the wrong Cine Core Serial on the replacement Inspire 2 " Hours spent one the phone trying to get the right Cine core Number installed"
Can't seem to find the right person to correct this problem, this was the last email from DJI Support

> I was downstairs trying to get this fixed, and I think you already sent me what we need, was about to ask if you're seeing a different CineCore SN and it looks like you are. Hang tight just a bit longer, I think we're close, sorry about all this.




Just looking to get my Inspire 2 working ....  
2017-3-9
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DJI Mindy
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I'm sorry you are experiencing difficulties.
I have brought this to the attention of our support team and we will follow up your case then get it solved as soon as possible.
2017-3-9
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nazar404.yahoo
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DJI Mindy Posted at 2017-3-9 19:39
I'm sorry you are experiencing difficulties.
I have brought this to the attention of our support team and we will follow up your case then get it solved as soon as possible.

DJI Mindy,

After one week of many hours and phone calls and lost Projects "Inspire 2 is now up and working"

As  I have been in communication  all week DJI was a server issue at DJI  and the Assistance 2 software.

Thank you


2017-3-10
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DJI-Jamie
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nazar404.yahoo Posted at 2017-3-10 04:32
DJI Mindy,

After one week of many hours and phone calls and lost Projects "Inspire 2 is now up and working"

Good to hear it got sorted.
2017-3-10
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