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DJI Assistant 2 driver issues
4145 17 2017-3-9 13:20:43
D'Arcy Marcell
Beginner
United States
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I am a new Mavic owner and I am having trouble with the DJI assistant 2 software. My computer is running Windows 7 ultimate (64 bit). I am using DJI Assistant 2 version 1.1.0 My Mavic's firmware version is V01.03.0500 The issue I am having is when I try to go into the calibration it continually says to reboot my drone. when I checked the my device manager it seams as if I may be having driver issues. Under ports (com & lpt)  DJI USB Virtual Com (com 4) can't start  DJI USB Virtual Com (com 5) is operating properly and under libusb-win32 devices the vision (interface 3) driver says can't be verified by windows I am including a screen capture of the pertinent items any help would be much appreciated.
dji assist 2 issue.png
2017-3-9 13:20:43
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DJI Mindy
Administrator
China
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Did you disable the antivirus software?
Please try to reinstall the DJI assistant. If convenient, please test with another computer.
2017-3-9 23:07:39
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D'Arcy Marcell
Beginner
United States
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DJI Mindy Posted at 2017-3-9 23:07
Did you disable the antivirus software?
Please try to reinstall the DJI assistant. If convenient, please test with another computer.

Did a reinstall (without antivirus) also on another computer main problem is that the new driver is not digitally signed so windows doesn't recognize it as valid.
2017-3-11 10:45:17
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shnh25
Hobbyist
United States
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This was posted by another user (Failed Icarus) Check on how to "Disable the Windows Digital Signature" for your OS and try installing it again. It worked for me (Windows 10 64b)


Follow these steps to resolve the issue:
1) Uninstall DJI Assistant 2
2) Disable the Windows Digital Signature Requirement
Note: Steps to do this can be found here: Spark Fun Guide https://learn.sparkfun.com/tutor ... cement-on-windows-8
3) Re-Install the DJI software
4) Calibrate per instructions
5) ...
6) Profit
2017-3-11 16:52:29
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DJI Mindy
Administrator
Japan
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Please try with shnh25's advice to see if it helps.
Keep us posted.
2017-3-12 22:34:43
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fans0bd879ef
Beginner
Vietnam
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Same here and I tried shnh25's advices but it's not working....
2017-3-23 07:56:44
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bunny too
Student Pilot
Flight distance : 4097
United States
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fans0bd879ef Posted at 2017-3-23 07:56
Same here and I tried shnh25's advices but it's not working....

Hold controll and click the restart button, you should pull up a window that allows you to disable driver signage.  Good Luck,
Regards,
-d.
2017-3-23 08:03:53
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Lieta F4
Beginner
Vietnam
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bunny too Posted at 2017-3-23 08:03
Hold controll and click the restart button, you should pull up a window that allows you to disable driver signage.  Good Luck,
Regards,
-d.

It is already turned off and still got the prob here...
2017-3-23 08:08:05
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bunny too
Student Pilot
Flight distance : 4097
United States
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Lieta F4 Posted at 2017-3-23 08:08
It is already turned off and still got the prob here...

Take a look at this thread http://mavicpilots.com/threads/sensor-calibration.7997/
It tells you how to get the driver working mostly the video from average dad.
Regards,
-d
2017-3-23 08:14:26
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Chiangcsr
Beginner
Flight distance : 2463
Singapore
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Mavic Pro Driver Error For Dji Assistant Software And How To Get Around It http://mavicpro.yoursingaporeimporters.com/…/mavic-pro-dri…/
2017-3-31 23:30:46
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YellowRaven
Beginner
Europe
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DJI Mindy Posted at 2017-3-12 22:34
Please try with shnh25's advice to see if it helps.
Keep us posted.

Dear DJI support,

I would not like to turn off driver signature verification on Win10 due to security reasons. And I have no possibilities to connect my Naza to computer.
Why you for so long time (since 2015 according forums) still did not sight your drivers?

Thank you.
2017-5-26 05:21:41
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randy.sauder
Student Pilot
Flight distance : 52292
Canada
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DJI Mindy Posted at 2017-3-9 23:07
Did you disable the antivirus software?
Please try to reinstall the DJI assistant. If convenient, please test with another computer.

If people are still having this issue (as I also did a couple months ago), the root cause is with Windows 7. Specifically that Windows 7 Update stops working for people that do not update their computers with Microsoft Update and when this happens, the updates required to allow DJI's drivers to work do not install.

Fixing the Windows Update service fixes this issue 100%.

It personally took me over 12 hours of trial and error and research  to discover this.  There is lots of info about this on the net and Microsoft is aware but Win 7 has been losing support for a long time.

Following "Option 1" in the below link will fix this issue with Assistant 2.

https://www.drivereasy.com/knowl ... for-updates-solved/

Once these steps are followed and the Win 7 Updates are installed on user's computers, DJI Assistant 2 will work as designed.

Thanks.
2017-5-26 18:57:37
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hegrra
Beginner
India
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This is really irritating issue, I faced same issue now fixed with this guide.   https://www.howtoseeks.com/windows-update-stuck/ thanks for read.  
2017-6-11 04:14:33
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fans3b185f9a
Beginner
United States
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hegrra Posted at 2017-6-11 04:14
This is really irritating issue, I faced same issue now fixed with this guide.   https://www.howtoseeks.com/windows-update-stuck/ thanks for read.

So, I have this issue with the Phantom 4, and I really do not think that disabling driver signing is a solution.
I mean, this is a real official product, not a home made, half baked "hello world"-project.

It should be working out of the box with signed drivers.
Someone said that this was an issue with windows updates, sorry to say that this is not the case.
Signed drivers has nothing to do with windows update.

I hope you get this sorted out because using the firmware updates via the pad is not always logical nor practical.
Specially if I use the android version that keeps on crashing 8 times per 3 batteries.
Luckily I have an Ipad assigned just to this drone.

Best Regards
Charlie Candergart

2017-6-21 12:15:55
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Bintryin
Student Pilot
Flight distance : 50111
Australia
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randy.sauder Posted at 2017-5-26 18:57
If people are still having this issue (as I also did a couple months ago), the root cause is with Windows 7. Specifically that Windows 7 Update stops working for people that do not update their computers with Microsoft Update and when this happens, the updates required to allow DJI's drivers to work do not install.

Fixing the Windows Update service fixes this issue 100%.

Didn't  work for me sure my drivers are all up to date and $50.00 out of pocket but the usb is still not fixed
2017-6-21 13:18:48
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randy.sauder
Student Pilot
Flight distance : 52292
Canada
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Bintryin Posted at 2017-6-21 13:18
Didn't  work for me sure my drivers are all up to date and $50.00 out of pocket but the usb is still not fixed

If you are certain your windows is up-to-date, then: remove all 'usb' related drivers using Device Manager manually.  Then reinstall the DJI app.   Not sure about where your $50 bucks went to??
2017-6-21 22:06:57
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Bintryin
Student Pilot
Flight distance : 50111
Australia
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randy.sauder Posted at 2017-6-21 22:06
If you are certain your windows is up-to-date, then: remove all 'usb' related drivers using Device Manager manually.  Then reinstall the DJI app.   Not sure about where your $50 bucks went to??

$50.00 Australian if you have a look! for 1 year
2017-6-24 12:51:22
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RCNJ
Intern Pilot
Flight distance : 34950
France
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I could get controller to be seen but not mavic, gave up in end and just used app
2017-6-24 12:57:05
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