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Phantom 3 Advanced Crash - Compass error
186 25 2017-3-9 18:56:53
Drone Thanh
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Flight distance : 1084780
Vietnam
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Hi Guys,


I already post this in the thread same situation
http://forum.dji.com/forum.php?mod=viewthread&tid=52001&pid=726622&page=1&extra=#pid726622
but no one answer me.
I could not find .DAT file as instruction of DJI team at that thread



Here are images when the drone fall down
WP_20170303_003.jpg WP_20170303_004.jpg


Here is screeshot when the drone fall down
IMG_0769.jpg


Why this can be happen, how can i avoid this for next time?
Can you repair my drone, how long for this and how much money i have to pay?
Thanks!



2017-3-9 18:56:53
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DJI Mindy
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Sorry to hear about your crash.
Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support" . We'll help you create a case.Our engineers will help to analyse the flight data and let you know what could have caused the issue.
Case illustration:
Country:
Full name:
Purchase date of product:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link of your thread:
2017-3-9 22:24:27
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Drone Thanh
Beginner
Flight distance : 1084780
Vietnam
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DJI Mindy Posted at 2017-3-9 22:24
Sorry to hear about your crash.
Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support" . We'll help you create a case.Our engineers will help to analyse the flight data and let you know what could have caused the issue.
Case illustration:

Thank you for soon reply!
I send an email already. Hope get soon feedback.
2017-3-9 23:37:38
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DJI Mindy
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Drone Thanh Posted at 2017-3-9 23:37
Thank you for soon reply!
I send an email already. Hope get soon feedback.

When you emailed you should have received an automated message containing a 6 digit ticket number. Do you have that message?
2017-3-9 23:44:43
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Drone Thanh
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Flight distance : 1084780
Vietnam
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DJI Mindy Posted at 2017-3-9 23:44
When you emailed you should have received an automated message containing a 6 digit ticket number. Do you have that message?

I received that message. About the information you request above, could you check these by serial number of Drone SN 01.jpg SN 02.jpg SN 03.jpg
2017-3-13 20:23:04
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DJI Mindy
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Drone Thanh Posted at 2017-3-13 20:23
I received that message. About the information you request above, could you check these by serial number of Drone[view_image][view_image][view_image]

Could you please provide me with the ticket number?
I'll help to look into it and create a case for you.
2017-3-14 00:52:58
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Drone Thanh
Beginner
Flight distance : 1084780
Vietnam
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DJI Mindy Posted at 2017-3-14 00:52
Could you please provide me with the ticket number?
I'll help to look into it and create a case for you.

Ticket number is 458730, and herewith is sales memo
14032017160009-0001.pdf (196.17 KB, Down times: 3)
2017-3-14 01:26:39
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DJI Mindy
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Drone Thanh Posted at 2017-3-14 01:26
Ticket number is 458730, and herewith is sales memo

Thank you for your kindly reply.
I have checked your ticket with our tech support.
Our support are following up with your ticket and waiting for your flight data.
Please feel free to reply the email.
2017-3-14 20:03:17
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Drone Thanh
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DJI Mindy Posted at 2017-3-14 20:03
Thank you for your kindly reply.
I have checked your ticket with our tech support.
Our support are following up with your ticket and waiting for your flight data.

I follow the instruction below but I did not see the Flight data log. Why?
a. Connect your aircraft (USB port at the tail/ head) to a PC using the included USB cable. Turn on the Remote Controller and the aircraft, then open the DJI GO app.
b. Click “Mode” icon to view the “Advanced Settings”.
c. Click “MC Enter Read Flight Data Mode”. IMG_0770.PNG IMG_0771.PNG
2017-3-15 01:03:29
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Drone Thanh
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Flight distance : 1084780
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DJI Mindy Posted at 2017-3-14 00:52
Could you please provide me with the ticket number?
I'll help to look into it and create a case for you.

Mindy,
I got an other drone, phantom 4 like new. It have 2 batteries, one still work, one no work. As I found in the forum, many people get the same problem (battery of phantom 4 no work after long time in storage, it discharge itself till dead). Can you help me to check if my battery stilt in warranty, then DJI can be help to fix this. Or maybe you can give me some advice in this case.
Thank you!
2017-3-17 20:04:54
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DJI Mindy
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Drone Thanh Posted at 2017-3-15 01:03
I follow the instruction below but I did not see the Flight data log. Why?
a. Connect your aircraft (USB port at the tail/ head) to a PC using the included USB cable. Turn on the Remote Controller and the aircraft, then open the DJI GO app.
b. Click “Mode” icon to view the “Advanced Settings”.

Sorry for the late reply.
Did you connect the RC with the aircraft?
2017-3-18 23:24:53
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DJI Mindy
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Drone Thanh Posted at 2017-3-17 20:04
Mindy,
I got an other drone, phantom 4 like new. It have 2 batteries, one still work, one no work. As I found in the forum, many people get the same problem (battery of phantom 4 no work after long time in storage, it discharge itself till dead). Can you help me to check if my battery stilt in warranty, then DJI can be help to fix this. Or maybe you can give me some advice in this case.
Thank you!

Have you tried to leave it charging for about half an hour?
The warranty period for Phantom 4 battery is 6 Months and Charge Cycle less than 200 Times.
2017-3-18 23:25:20
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Drone Thanh
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DJI Mindy Posted at 2017-3-18 23:24
Sorry for the late reply.
Did you connect the RC with the aircraft?

I could not connect the RC with the aircraft, why?
2017-3-20 23:02:16
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Drone Thanh
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DJI Mindy Posted at 2017-3-18 23:25
Have you tried to leave it charging for about half an hour?
The warranty period for Phantom 4 battery is 6 Months and Charge Cycle less than 200 Times.

I tried, but nothing happened. How can I check the warranty of this battery?
2017-3-20 23:06:08
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Drone Thanh
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DJI Mindy Posted at 2017-3-18 23:25
Have you tried to leave it charging for about half an hour?
The warranty period for Phantom 4 battery is 6 Months and Charge Cycle less than 200 Times.

I tried, but nothing happened. How can I check the warranty of this battery?
2017-3-20 23:08:17
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DJI Mindy
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Drone Thanh Posted at 2017-3-20 23:02
I could not connect the RC with the aircraft, why?

Please follow the video tutorial to re-link RC to the aircraft.
You will need to provide us with the proof of purchase for the battery. And you can check the charge cycle time from DJI GO app.
2017-3-21 00:37:51
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Drone Thanh
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DJI Mindy Posted at 2017-3-21 00:37
Please follow the video tutorial to re-link RC to the aircraft.
You will need to provide us with the proof of purchase for the battery. And you can check the charge cycle time from DJI GO app.
https://www.youtube.com/watch?v=GNIqifYefow

Thank you Mindy,
I got them. I will send them to email support@dji.com by wetransfer.
By the way, I get this error "ESC Status Error" as show on picture. What does it mean? How can I fix it?
ESC Status error.jpg
2017-3-21 04:49:43
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DJI Mindy
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Drone Thanh Posted at 2017-3-21 04:49
Thank you Mindy,
I got them. I will send them to email support@dji.com by wetransfer.
By the way, I get this error "ESC Status Error" as show on picture. What does it mean? How can I fix it?

This is the Phantom 4, right?
Did this happen after an update?
Please try to restore factory defaults and refresh the latest firmware version from DJI Assistant again.
2017-3-22 01:44:39
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Drone Thanh
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Flight distance : 1084780
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DJI Mindy Posted at 2017-3-22 01:44
This is the Phantom 4, right?
Did this happen after an update?
Please try to restore factory defaults and refresh the latest firmware version from DJI Assistant again.

Phantom 4 still OK,
This is Phantom 3 Pro.
You right, It happened after an update. How can I restore factory defaults and refresh the latest firmware version? Could you show me how to do? Thank you!
2017-3-22 19:04:31
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DJI Mindy
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Drone Thanh Posted at 2017-3-22 19:04
Phantom 4 still OK,
This is Phantom 3 Pro.
You right, It happened after an update. How can I restore factory defaults and refresh the latest firmware version? Could you show me how to do? Thank you!

Sorry you cannot restore factory defaults for P3P.
If you keep getting the error message, I'd suggest you to send it in for further evaluation.
You could get in touch with our tech support at support@dji.com.
2017-3-24 21:01:17
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Drone Thanh
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Flight distance : 1084780
Vietnam
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DJI Mindy Posted at 2017-3-14 20:03
Thank you for your kindly reply.
I have checked your ticket with our tech support.
Our support are following up with your ticket and waiting for your flight data.

Mindy,
I sent flight data to DJI support from 21/3 by wetransfer. Could you check if they got it?
2017-3-27 03:28:58
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DJI Mindy
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Drone Thanh Posted at 2017-3-27 03:28
Mindy,
I sent flight data to DJI support from 21/3 by wetransfer. Could you check if they got it?

I can't see any data from wetransfer.
You should copy the link of Wetransfer then reply to the email from our tech support.
2017-3-30 02:45:06
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Drone Thanh
Beginner
Flight distance : 1084780
Vietnam
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DJI Mindy Posted at 2017-3-30 02:45
I can't see any data from wetransfer.
You should copy the link of Wetransfer then reply to the email from our tech support.

I resend the flight data by wetransfer on 17/04/2017, the link download below:
https://we.tl/r5WG8HY818

wetransfer 170417.jpg





2017-4-18 01:39:59
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DJI Mindy
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Drone Thanh Posted at 2017-4-18 01:39
I resend the flight data by wetransfer on 17/04/2017, the link download below:
https://we.tl/r5WG8HY818

Sorry, the link is not working, I'm not sure why.
Could you please help to make sure the link is correct? screenshot.png
2017-4-18 01:59:01
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Drone Thanh
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Flight distance : 1084780
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DJI Mindy Posted at 2017-4-18 01:59
Sorry, the link is not working, I'm not sure why.
Could you please help to make sure the link is correct?[view_image]

That link is correct. I checked already and send it to my friend, he also downloaded successfully.
Could you please try again?
2017-4-19 05:03:59
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DJI Mindy
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Drone Thanh Posted at 2017-4-19 05:03
That link is correct. I checked already and send it to my friend, he also downloaded successfully.
Could you please try again?

Thank you. It's working now.
I have forwarded your link to our support team.
Will keep you updated as soon as possible.
2017-4-20 00:49:08
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