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Sales - Not Service (75 Day Old Order)
196 11 2017-3-10 06:54:44
Sinkhole
Beginner
Canada
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Hate to bring this here since it's not the right place but sales keeps telling me that the order is "on process for shipping" which is probably sales jargon for "not built yet".

I bought Ronin, Osmo, Mavic and a bunch of accessories for the business. Got the Mavic in late January, other items are in limbo.

Any way someone is service can get me a no BS delivery date?

Order             # 0010970875052
Order Date   12-26-16
2017-3-10 06:54:44
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DJI-Ken
DJI team
Flight distance : 444792
United States
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I've inquired about your order but it;s the weekend in China and I'll hear back Sunday evening.
2017-3-10 14:11:17
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Sinkhole
Beginner
Canada
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DJI-Ken Posted at 2017-3-10 14:11
I've inquired about your order but it;s the weekend in China and I'll hear back Sunday evening.

Thanks for the update
2017-3-12 17:32:42
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DJI-Ken
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United States
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Just following up, I am still waiting for an update.
2017-3-13 06:07:37
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Sinkhole
Beginner
Canada
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DJI-Ken Posted at 2017-3-13 06:07
Just following up, I am still waiting for an update.

In case you didn't get notified...

Thank you for your order. Please note that your order will be fulfilled in 2 separate shipments, each with its own tracking number.These item(s) will be with the tracking numbers indicated below:

Tracking Number
628580403066
628580403077
2017-3-14 10:19:33
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DJI-Ken
DJI team
Flight distance : 444792
United States
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Sinkhole Posted at 2017-3-14 10:19
In case you didn't get notified...

Thank you for your order. Please note that your order will be fulfilled in 2 separate shipments, each with its own tracking number.These item(s) will be with the tracking numbers indicated below:

Great, thanks.
2017-3-14 10:31:44
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fans5bc2c2ff
Beginner
Canada
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I had an order over 60 days which said it would ship in 1-3 days. They sent me 1 lanyard and showed the order as shipped, even though the other lanyard and $960 worth of products were not shipped. After waiting a couple months on the order we re-evaluated and decided we dont need it, we'll just find a local dealer and buy in store. I called the bank and had them cancel the payment. DJI shipped the rest of my order the next day. Now trying to return it though I really need some of the accessories, they will either take all or nothing. So tired of these guys wasting my time and losing me money because I dont have the equipment I ordered.
2017-3-15 10:40:07
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Sinkhole
Beginner
United States
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fans5bc2c2ff Posted at 2017-3-15 10:40
I had an order over 60 days which said it would ship in 1-3 days. They sent me 1 lanyard and showed the order as shipped, even though the other lanyard and $960 worth of products were not shipped. After waiting a couple months on the order we re-evaluated and decided we dont need it, we'll just find a local dealer and buy in store. I called the bank and had them cancel the payment. DJI shipped the rest of my order the next day. Now trying to return it though I really need some of the accessories, they will either take all or nothing. So tired of these guys wasting my time and losing me money because I dont have the equipment I ordered.

I'd try making a service ticket here. Once service gets involved, things get done.
2017-3-16 14:28:06
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Sinkhole
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United States
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Thanks to the service department getting involved, got my order in 3 days.


Thanks for all the help.


Great job guys!
2017-3-16 14:27:47
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DJI Natalia
Administrator
China
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Sinkhole Posted at 2017-3-16 14:27
Thanks to the service department getting involved, got my order in 3 days.

Thanks for your update, nice to know you've got your order, enjoy!
2017-3-16 20:00:42
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DJI Natalia
Administrator
China
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fans5bc2c2ff Posted at 2017-3-15 10:40
I had an order over 60 days which said it would ship in 1-3 days. They sent me 1 lanyard and showed the order as shipped, even though the other lanyard and $960 worth of products were not shipped. After waiting a couple months on the order we re-evaluated and decided we dont need it, we'll just find a local dealer and buy in store. I called the bank and had them cancel the payment. DJI shipped the rest of my order the next day. Now trying to return it though I really need some of the accessories, they will either take all or nothing. So tired of these guys wasting my time and losing me money because I dont have the equipment I ordered.

Sorry for your experience, could you please provide us your order number or the e-mail address you used to contact our sales team? we'd love to look into the case for you, thanks.
2017-3-16 20:10:23
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DJI-Ken
DJI team
Flight distance : 444792
United States
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Sinkhole Posted at 2017-3-16 14:27
Thanks to the service department getting involved, got my order in 3 days.

Thanks for posting your positive experience.
2017-3-17 07:24:53
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