I have about 3 flights on this new Inspire 2 and now i am getting the ESC error.  No crashes no hard landings. Give me the ESC error when outdoors. Here is the catch, after being indoors for about 15-20 mins the Inspire 2 boots fine and is ready to fly in ATTI mode. It will always start ready ti fly indoors. If i take it back outdoors it may boot the first time and work but if i reboot it again it will give the ESC error everytime I reboot. I have calibrated the compass and IMU. I have the latest firmware released 3/2/17 and have even reloaded that firmware to make sure. The unit is not working correctly. Any ideas?

You notice the error after firmware update or out of the box?

It was after the latest firmware update.

CAS-484620-W8J7K0  I am a consumer of all dji products.  I share with you my case and the bad experience I had with the warranty of my product.   On February 27, I unpacked my inspire 2 and this unit was defective with the problem of ESC STATUS ERROR.  I have not been able to use it because the technical support tells me that I have to send it to the United States for repair.  I am losing customers and my job by mistake of DJI.  I have decided to assume the shipping costs, but now dji informs me that I have to attach the purchase invoice of the unit to be able to change the defective aircraft, is not enough the activation date of the product as does apple with its products?  THE COLOMBIAN AERONAUTICAL AUTHORITY REQUIRES THE ORIGINAL SALE INVOICE OF THE EQUIPMENT FOR REGISTRATION AND I DO NOT HAVE A COPY OF THE INVOICE.  WHAT DO I DO TO MAKE MY WARRANTY EFFECTIVE? I FEEL CHEATED   I HOPE DJI UNDERSTAND MY CASE AND TRY TO DO SOMETHING WITH THIS.

jahumphr Posted at 2017-3-12 09:19
It was after the latest firmware update.

Thanks, it needs to be sent in for evaluation, our engineers will help you take care of it.
You can submit a case and apply for pickup here: https://repair.dji.com/en/SelfRepair/Area

manuel cabrales Posted at 2017-3-12 11:35
CAS-484620-W8J7K0  I am a consumer of all dji products.  I share with you my case and the bad experience I had with the warranty of my product.   On February 27, I unpacked my inspire 2 and this unit was defective with the problem of ESC STATUS ERROR.  I have not been able to use it because the technical support tells me that I have to send it to the United States for repair.  I am losing customers and my job by mistake of DJI.  I have decided to assume the shipping costs, but now dji informs me that I have to attach the purchase invoice of the unit to be able to change the defective aircraft, is not enough the activation date of the product as does apple with its products?  THE COLOMBIAN AERONAUTICAL AUTHORITY REQUIRES THE ORIGINAL SALE INVOICE OF THE EQUIPMENT FOR REGISTRATION AND I DO NOT HAVE A COPY OF THE INVOICE.  WHAT DO I DO TO MAKE MY WARRANTY EFFECTIVE? I FEEL CHEATED   I HOPE DJI UNDERSTAND MY CASE AND TRY TO DO SOMETHING WITH THIS.

We sincerely apologize for the issue you're experiencing.
We've informed our repair department about your case and will escalate it soon for more details.

DJI Natalia Posted at 2017-3-14 00:02
We sincerely apologize for the issue you're experiencing.
We've informed our repair department about your case and will escalate it soon for more details.

Thanks Natalia, I hope you can help me.

manuel cabrales Posted at 2017-3-14 16:09
Thanks Natalia, I hope you can help me.

Our support sent you an e-mail for this case, please feel free to reply the e-mail for any questions, thank you.

May I know you sent it in already or not? If so, what is the case number?
If you have not sent it in, would you please help us export the flight data when the ESC error occurred, which is helpful for us the locate the problem, thank you so much.

DJI Natalia Posted at 2017-3-15 04:06
May I know you sent it in already or not? If so, what is the case number?
If you have not sent it in, would you please help us export the flight data when the ESC error occurred, which is helpful for us the locate the problem, thank you so much.

Good morning, natalia, Mr. THOMAS CB communicated with me, but I did not answer the email, I sent you the video of my problem.



I NEED URGENTLY YOUR HELP TO KNOW WHICH IS THE STEP TO FOLLOW

DJI Natalia Posted at 2017-3-15 04:06
May I know you sent it in already or not? If so, what is the case number?
If you have not sent it in, would you please help us export the flight data when the ESC error occurred, which is helpful for us the locate the problem, thank you so much.

Attach emails sent and received by your advisor.

He did not answer me any more

Downgrade Firmware to last known working version. Factory reset. Calibrate. 1.03 is TRASH and almost caused my P4P to crash on a couple occasions. I would AVOID 1.03 until they are done BETA testing it on you and your $6,000 drone.

Syndicate_X Posted at 2017-3-15 16:22
Downgrade Firmware to last known working version. Factory reset. Calibrate. 1.03 is TRASH and almost caused my P4P to crash on a couple occasions. I would AVOID 1.03 until they are done BETA testing it on you and your $6,000 drone.

Hello, thanks for your comment . Unfortunately the aircraft presents this error from the day I opened its box. The sad thing about this subject is that dji does not respond to me without the original purchase invoice

manuel cabrales Posted at 2017-3-15 08:31
Attach emails sent and received by your advisor.

He did not answer me any more

We're aware of your case and have informed our support team to help you handle it soon.

DJI Natalia Posted at 2017-3-15 23:38
We're aware of your case and have informed our support team to help you handle it soon.

Thanks Natalia, but unfortunately this communication has not arrived, more than 15 days have passed and I still have no solution.

As I told you yesterday, one of his advisers communicated with me, but I did not become a responder again.

Another day with no solution

DJI Natalia Posted at 2017-3-15 23:38
We're aware of your case and have informed our support team to help you handle it soon.

Thanks Natalia, but unfortunately this communication has not arrived, more than 15 days have passed and I still have no solution.

As I told you yesterday, one of his advisers communicated with me, but I did not become a responder again.

Another day with no solution

DJI Natalia Posted at 2017-3-15 23:38
We're aware of your case and have informed our support team to help you handle it soon.

Thanks Natalia, but unfortunately this communication has not arrived, more than 15 days have passed and I still have no solution.

As I told you yesterday, one of his advisers communicated with me, but I did not become a responder again.

Another day with no solution

manuel cabrales Posted at 2017-3-16 03:32
Thanks Natalia, but unfortunately this communication has not arrived, more than 15 days have passed and I still have no solution.

As I told you yesterday, one of his advisers communicated with me, but I did not become a responder again.

I got an update that you have sent it out, we'll take care of it when it arrives.

DJI Natalia Posted at 2017-3-15 04:06
May I know you sent it in already or not? If so, what is the case number?
If you have not sent it in, would you please help us export the flight data when the ESC error occurred, which is helpful for us the locate the problem, thank you so much.

We sent it back to drone nerds where we bought it. They are going to replace it. I ran it down to a cold temp problem. It would give the error everytime after getting down to about 47 F. Take it inside for 30mins and it would boot fine. Take back out side fly for about 10 mins. reboot then get ESC error again. I then got a warm set of batteries and tried them in the cold inspire but it still have error.

jahumphr Posted at 2017-3-22 14:27
We sent it back to drone nerds where we bought it. They are going to replace it. I ran it down to a cold temp problem. It would give the error everytime after getting down to about 47 F. Take it inside for 30mins and it would boot fine. Take back out side fly for about 10 mins. reboot then get ESC error again. I then got a warm set of batteries and tried them in the cold inspire but it still have error.

Thank you for the information, hope you can receive the replaced drone soon and get it back to fly.

Hi, I have also a new inspire 2 and after approx. 20 flights and after upgrading to the latest software update V01.01.0010 I am getting the ESC error. I installed the software again, but after a few seconds of flight the ESC error occurs. I read on the internet that there are several people with the same problem. Is there already a solution Natalia (DJI)?

Is there already a solution Natalia (DJI); after the latest update V01.01.0010 I have the same problem and with me a lot of people I read on the internet. Thanks.

Werner2 Posted at 2017-7-19 06:28
Is there already a solution Natalia (DJI); after the latest update V01.01.0010 I have the same problem and with me a lot of people I read on the internet. Thanks.

Have you tried to refresh the firmware? If the problem persists, the drone will need to be sent in for repair. We are sorry for the inconvenience caused.

DJI Mindy Posted at 2017-7-20 00:12
Have you tried to refresh the firmware? If the problem persists, the drone will need to be sent in for repair. We are sorry for the inconvenience caused.

Yes, I refreshed the firmware several times. I will sent it in for repair. It's a pitty. It's a new device....

Hello

same problem here, just took of the brand new inspire 2 from the box and ESC error couldn't fly it yet
is there any solution to test the esc?

Werner2 Posted at 2017-7-20 05:53
Yes, I refreshed the firmware several times. I will sent it in for repair. It's a pitty. It's a new device....

Really sorry for the trouble brought, repair team will get it addressed for you.

LPE Posted at 2017-7-22 03:12
Hello

same problem here, just took of the brand new inspire 2 from the box and ESC error couldn't fly it yet

Please restart the aircraft to see if the problem persists, if so, please send in the drone for replacement. You have our sincere apologize for the unpleasant experience with our product.