Hi,

I have shot some footage on an iphone using the DJI Go app. The footage is H.264, Linear PCM .mp4

THis master media wont load into premiere. When I try it only says 'Media Pending' and never loads. The only exception is that some clips randomly playback audio, but no video at all.

I have run the files through Adobe Media Encoder to create proxies, these proxies work just fine. But even if I edit using the proxies then try to bring the master media online Premere wont load the files.

Super frustrated, any suggestions?

Im running Premiere CC 2017 on a new imac with evreything up to date.

Don't know anything about Premiere, but have you tried importing into QuickTime....? Just a suggestion to help see if files corrupted.

Have you tried cleaning the Media Cache database in the Preference/Media pane as troubleshooting step?

Rather than make proxies, transcode the H264 files to a codec that is edit friendly such as ProRes or Cineform.

However I run MP4s through Premiere CC 2017 all the time on a Windows box without issue.

I recently changed my settings to sheet in H.265 and quicktime and VLC player will not play the files. So annoying...

Did someone actually find a fix for this problem?