endotherm
Second Officer
Flight distance : 503241 ft
Australia
Offline
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Tom-82 Posted at 2017-3-15 17:23
I'm a professional who has to deal with drones for years not just a child playing with the them, and when in the past I destroyed a Phantom2 I have not even asked for the guarantee because I knew it was my responsibility but in this case I do not have any responsibility, i am sure of this, before taking off i perform all necessary checks, your speculations are ridiculous. It's simply impossible that I am left with a propeller not tightened properly. And then the battery? In my world if the battery comes off, the drone goes off and does not record (original videl lenght was 3.30) ... what puzzles me is your push on the fact that I have not had the recognition of the warranty despite I have the video evidence of the incident which excludes a human pilot problem, I am very disappointed by the comments received.
however the drone arrived in Holland dji repair center and soon we will know from dji technician what really happened . And I am sure they will recognize the warranty claim
I do not have any responsibility, i am sure of this, before taking off i perform all necessary checks, your speculations are ridiculous.
Unfortunately saying this on a forum doesn't generally go down too well, if you ask people for their help you might want to upload the flight logs as has been requested a few times now. Unfortunately the video doesn't prove or disprove anything. We believe you -- the aircraft went into a spin and crashed. But there is no data to establish WHY it happened, and no clue from the video. DJI will warranty the aircraft if there is a defect that they are responsible for that causes the crash. If there is no evidence that they did anything wrong, why should they pay out to replace your aircraft?
I understand you feel like a victim when this happens, but it is the risk we all take when flying.
It's simply impossible that I am left with a propeller not tightened properly.
This can VERY likely be a cause of the spin and crash, as is a broken prop that snaps off in flight, or a motor problem or bird strike. I agree your battery did not fall out as the recording continued, but other users of the forum are speculating with no flight data to look at. The flight data can be used to determine what happened with motors/props etc from the data they record. Some seasoned fliers have reported difficulty fitting a single prop at times, perhaps there is a defect in the prop used. The aircraft can fly with loose props and severe braking and acceleration can be responsible for a loose prop to come off. Were the props intact when the aircraft was recovered? Were the props DJI manufactured or were they clones? How long have you had the aircraft? The warranty would only run 12 months at best, regardless of the cause.
You are strongly advised to share the flight log here on the forum as well as that provided to DJI. It's the only way we can help you. DJI don't always have a good record of explaining their findings or justifying their reasons. Experienced pilots here usually do a better job of analyzing the data and giving you an explanation. Sometimes they come up with a different explanation than DJI provides, and it will give you some evidence to use to dispute their findings if necessary.
Follow this link and the instructions there, and come back and post the shared link back here.
http://www.phantomhelp.com/LogViewer/upload/ |
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