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Why such a distortion?
402 8 2017-3-13 11:18:33
Mick
Student Pilot
Flight distance : 42283
Ukraine
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The drone flies sideways, the camera looks to the right.


2017-3-13 11:18:33
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DJI Mindy
Administrator
China
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Please check if the vibration absorbers and propellers were damaged or not.
Did you crash the aircraft before?
2017-3-15 03:20:53
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fans863cf47a
Beginner
United States
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Same problem on new p3 4 k contacted support . Said calibrate IMU . Did not help . Gimbal compass calibration didn't help . DJI told me they will email me a shipping label . Got the email but giving me their address so I can pay for shipping both ways . Said 10-15 day turnaround . Brand new p3 4K
2017-3-25 15:40:14
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fans863cf47a
Beginner
United States
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Mine has vibration in footage and the jello effect . Even sent video to online chat and support email . A shame to pay this much money for this and have to pay more for shipping if I want it fixed .
2017-3-25 15:44:47
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fans863cf47a
Beginner
United States
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Jello effect
2017-3-25 21:12:20
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GreenHornet55
Hobbyist
Flight distance : 64990
United States
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I kinda new to, but are you using an approved SD card.  It almost looks data overflow, where the data cannot be written fast enough to the memory.
2017-3-30 17:36:23
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DJI-Jamie
DJI team
Flight distance : 34239
United States
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fans863cf47a Posted at 2017-3-25 15:40
Same problem on new p3 4 k contacted support . Said calibrate IMU . Did not help . Gimbal compass calibration didn't help . DJI told me they will email me a shipping label . Got the email but giving me their address so I can pay for shipping both ways . Said 10-15 day turnaround . Brand new p3 4K

Are you looking to pay for a faster shipping time by paying for both ways? DJI is able to help pay for both ways.
2017-3-30 21:47:15
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DJI-Jamie
DJI team
Flight distance : 34239
United States
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GreenHornet55 Posted at 2017-3-30 17:36
I kinda new to, but are you using an approved SD card.  It almost looks data overflow, where the data cannot be written fast enough to the memory.

It does look more like jello effect since there seemed to be a sudden jerk of the roll as well.
2017-3-30 21:53:59
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Geebax
Captain
Australia
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GreenHornet55 Posted at 2017-3-30 17:36
I kinda new to, but are you using an approved SD card.  It almost looks data overflow, where the data cannot be written fast enough to the memory.

It is jello, caused by vibration of the camera system. The SD card has nothing to do with it, it either writes or not, in which case it stops recording.
2017-3-30 22:09:29
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