Hi there,

I just asked the DJI chat if the warranty will be world wide if I buy a Mavic in Thailand.
The answer was no, I only can use the warranty in Thailand.

When I ask the authorized shop in Thailand they told me that the warranty is worldwide

I am staying here for 2 month in Thailand and would love to make some nice shots.
After this 2 month I will be back in Germany. But I would like to have the warranty also in Germany.

Any ideas?

Thanks

Sorry for the confusion caused, for a further explanation, we do not provide international warranty recently, which you could check on our official website here: http://www.dji.com/service/policy
I just PMed you, please help me confirm the information needed, we'll forward this concern to our related department, and improve the service.

I've received your PM, appreciate for your cooperation, we've informed the dealer about this concern, will keep improving our service, thanks again for your supporting!

Thank you. There should be something like an international warranty. Maybe only on few parts like the camera or compass.
I remember when I was for a holiday in the US with my phantom for 3 weeks. After a few days I got a problem with my gimbal.
It would be great if I could take my phantom to a authorized reseller and he is fixing the problem.
Anyway I fixed it by my own but it would be much easier to have an international warranty which will cover such things.

TAiS46 Posted at 2017-3-15 00:00
Thank you. There should be something like an international warranty. Maybe only on few parts like the camera or compass.
I remember when I was for a holiday in the US with my phantom for 3 weeks. After a few days I got a problem with my gimbal.
It would be great if I could take my phantom to a authorized reseller and he is fixing the problem.

Thank you for your feedback, we've forwarded your suggestion to our management department.

DJI Natalia Posted at 2017-3-15 03:19
Thank you for your feedback, we've forwarded your suggestion to our management department.

What did the department consider? Since i't over a year after your comment.

djiuser_6YpbiZbzlQlw Posted at 2018-4-12 01:31
What did the department consider? Since i't over a year after your comment.

The policy still hasn't been changed, we are working on expanding our service around the world and please allow us more time, thanks for your attention.

thinking about buying DJI, but without international warranty seem to be a big gamble.

djiuser_JAQC7fnBbCfj Posted at 1-30 00:49
thinking about buying DJI, but without international warranty seem to be a big gamble.

I hear ya my friends I2 just fell out of the sky and he just put his ne X& on and it just fell 50’ and all DJI says it will cost him close to $1000 to repair no warranty since he bought in Thialand. I mean he just got over $10,000 in camarea and lens and his first flight

Vegasdad Posted at 4-20 17:04
I hear ya my friends I2 just fell out of the sky and he just put his ne X& on and it just fell 50’ and all DJI says it will cost him close to $1000 to repair no warranty since he bought in Thialand. I mean he just got over $10,000 in camarea and lens and his first flight

Hi Vegasdad, we still don't provide the international warranty, warranty service can only be applied at the corresponding repair center where he/she purchased the product, otherwise, it will be a paid service. Sorry for the inconvenience caused and thanks for your understanding.