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Mavic Pro repair timeline
122 9 2017-3-14 11:37:58
fans56887d1d
Beginner
United States
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I sent my Mavic in for repairs on the March 2, 2017. It arrived at Carson for repairs on March 9, 2017. I checked repeatedly ever since the Mavic arrived but no updates. What should I do?

2017-3-14 11:37:58
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DJI-Ken
DJI team
United States
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It should be sent back to you this week.
2017-3-14 13:29:01
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h17wright 2
Beginner
United States
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They are not showing that they have received it on the progress report.
2017-3-14 13:50:10
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fans58510590
Beginner
United States
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My mavic has been for repairs since 2/20/17. On 3/2/17 it was tested and quoted for repai. I paid and ever since its been in limbo....Help
CAS-462185-L2C5B4
2017-3-14 19:25:07
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DJI-Jamie
DJI team
United States
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h17wright 2 Posted at 2017-3-14 13:50
They are not showing that they have received it on the progress report.

Could you happen to supply your case number?
2017-3-14 21:56:34
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DJI-Jamie
DJI team
United States
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fans58510590 Posted at 2017-3-14 19:25
My mavic has been for repairs since 2/20/17. On 3/2/17 it was tested and quoted for repai. I paid and ever since its been in limbo....Help
CAS-462185-L2C5B4

Based on what's provided, you should receive further updates shortly.
2017-3-14 21:57:38
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h17wright 2
Beginner
United States
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CAS-483139-K1B8D9
2017-3-14 23:29:49
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FirstFly
Hobbyist
United States
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Only since March 2nd?  HAHA!  Do I have news for you!  
I sent mine in on February 14th.  Signed for in California on the 21st.  Sat in DJI's warehouse for a week and finally officially "received" in their system on the 27th.  Damage assessed and paid for in 3 days, and "under repair" since March 1st.  Which is interesting since it's a refresh replacement and not repair.....  Good luck!  We both need it!
2017-3-17 04:17:37
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Et-arts
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United States
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FirstFly Posted at 2017-3-17 04:17
Only since March 2nd?  HAHA!  Do I have news for you!  
I sent mine in on February 14th.  Signed for in California on the 21st.  Sat in DJI's warehouse for a week and finally officially "received" in their system on the 27th.  Damage assessed and paid for in 3 days, and "under repair" since March 1st.  Which is interesting since it's a refresh replacement and not repair.....  Good luck!  We both need it!

Ditto! I'm in the same boat as you and on the same timeline FirstFly. I've been waiting more than a month. The refresh service contract is a fraud. We are supposed to have priority, but apparently not over new buyers that get theirs within days. How many others are waiting with us? Must be in the hundreds. Shameful DJI! You are making huge profits. Spend money for real customer service and not just operators reading bogus scripts off of monitors. Your reputation is on the line.
2017-3-17 12:13:43
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InThisLifeOrThe
Hobbyist
United States
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I sent mine in and they received it February 25th... I am still waiting and have contacted the repair center in Cali around 6-8 times now. I finally talked to a manager who spoke English and was from America. Just adding in that last bit because we all know how difficult it is to get our point across to someone who doesn't understand us 100% and hear the anger in our voices. So he told me they are waiting on a shipment from Shenzhen. I talked to the manager on the 8th or maybe it was the 10th of March. The first time I used DJI Care Refresh the turn around time was 18 Days... I am going on a month here shortly this time. I will not be getting DJI Care Refresh when I switch to the P4P in a couple weeks when I get my Mavic back to sell it.
2017-3-17 14:51:40
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