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image distorsion during flight and footage
221 19 2017-3-20 16:27:36
15matjan
Beginner
Flight distance : 82280
Spain
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Dear all,I just unpacked my brand new Mavic Pro and did a first flight but got scared and deeply deceived with the results.
The image is blurry, shaking, and I'm afraid I had the bad luck of getting a defective aircraft.
Please see en example of the footage on:
https://www.skypixel.com/videos/blurring-and-shaking-first-footage-w-brand-new-mavic-pro?utm_source=url&utm_medium=copied&utm_campaign=share
The unclear image is constant and gets worse around minute 2:45 - 3:00 in the clip. Anyway it was present during all the flight time.
Apparently the gimbal support was and is in good condition, of course all the gimbal protections were out and no error messages before flight or during it.
When flying I thought it might was a radio interferrence during transmission, though there were no sources of electromagnetic (strong) signals in the area, no GSM or electric towers, antennas, etc.
The footage recorded on the SD card has the same poorest, shaky and blurred image.
Took also some steady pictures and every straight, linear object has a S  - serpent like shape also in the pictures.
I own also a P3A and flown the same path many times but the same image was always cristal clear and rock steady.
Any advice is welcomed, have the bitter taste of having received a failed toy...
Thanks God I did not sold the P3A yet...
2017-3-20 16:27:36
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Daroga
First Officer
Flight distance : 549373
United States
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I believe the wavy appearance is extreme jello (vibrations beyond the capability of the gimbal to correct)
Similar to your P3, the Mavic Gimbal is supported at the four corner  points by rubber loops that connect to the gimbal top support and to the gimbal. Your P3 has two clear plastic gimbal locks, but your Mavic has two triangular lips at the front, and behind the gimbal is a 90 degree bracket that the gimbal slides UNDER. Sometimes in transit the gimbal can pop out from under that 90 degree bracket. If you fly with the gimbal riding on top of the 90 degree bracket, then the vibration will cause this jello. So please check if your gimbal is riding over the 90 degree bracket. If it is, then gently pull the gimbal forward and guide it back UNDER that 90 degree bracket...
2017-3-20 17:08:18
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Jenee 2
Student Pilot
Flight distance : 17966
Australia
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You should also try doing a gimbal calibration just in case. If the gimbal is seated correctly and the calibration does not fix anything then you will have to contact support.
2017-3-20 17:14:34
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AG0N-Gary
Second Officer
United States
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Won't even play here.
2017-3-20 18:15:02
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15matjan
Beginner
Flight distance : 82280
Spain
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Daroga Posted at 2017-3-20 17:08
I believe the wavy appearance is extreme jello (vibrations beyond the capability of the gimbal to correct)
Similar to your P3, the Mavic Gimbal is supported at the four corner  points by rubber loops that connect to the gimbal top support and to the gimbal. Your P3 has two clear plastic gimbal locks, but your Mavic has two triangular lips at the front, and behind the gimbal is a 90 degree bracket that the gimbal slides UNDER. Sometimes in transit the gimbal can pop out from under that 90 degree bracket. If you fly with the gimbal riding on top of the 90 degree bracket, then the vibration will cause this jello. So please check if your gimbal is riding over the 90 degree bracket. If it is, then gently pull the gimbal forward and guide it back UNDER that 90 degree bracket...

Thanks for the answer.
With the Mavic on its natural flying position, the gimbal support lies ABOVE the 90 degrees bracket. sorry, but it seems that if I put it UNDER, the rubber loops will be to tensed and will have no further dumping and vibration absorbing effect.
Also seems quite hard to put the gimbal UNDER the 90 degrees bracket.
I'll try to post a picture latter.
2017-3-20 22:38:29
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15matjan
Beginner
Flight distance : 82280
Spain
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What do you mean ?
2017-3-20 22:39:02
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15matjan
Beginner
Flight distance : 82280
Spain
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The gimbal support as I unboxed t'he aircraft.Is it in correct position ?
IMG_20170321_074448.jpg
4 days ago
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DJI Mindy
Moderator
China
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Could you please clarify your current firmware version? Is the firmware up to date?
4 days ago
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15matjan
Beginner
Flight distance : 82280
Spain
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Dear Mindy, I'll confirmació you the firmware version in a couple of hours as I do not have the Mavic with me now.What I can confirm
you in the meantime is this Sunday I updated the FW, I flew it yesterday and before flight DJI Go 4 app checked for current available updates and I had the latest installed.Look forward for your news.Thank you
4 days ago
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Daroga
First Officer
Flight distance : 549373
United States
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15matjan Posted at 2017-3-21 00:03
The gimbal support as I unboxed t'he aircraft.Is it in correct position ?

That is the correct alignment, the 90 degree bracket limits excessive downward movement. Thanks for posting the picture. DJI-Mindy will probably have you calibrate things next....
4 days ago
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15matjan
Beginner
Flight distance : 82280
Spain
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Hi again Mindy,

please find the required information:

app v. 4.0.5
version 01.03.0500
remote controller v 01.03.0500
aircraft database 0.0.1.4
app database 00.00.01.04

By the way, the RC connects with easy to the aircraft and viceversa, but the DJI Go 4 app does not find the Mavic Pro with ease. I have to close the app, the RC and aircraft and start again several times until I manage to have the blue "GO FLY" tab in the app.

I have on the same phone the DJI GO app for the P3Advanced, I suppose should not interfere with one another...

Looking forward for your solution.
4 days ago
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15matjan
Beginner
Flight distance : 82280
Spain
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I tried to uninstall the DJI Go 4 app and reinstall it...
The result was the same difficulties to connect to the Mavic through the phone app, connected to the RC via USB cable. And also same blurred, shaky images. Hard to believe it can be possible...
4 days ago
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AG0N-Gary
Second Officer
United States
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I mean I can't even play the video via the link given.  Loads the page and sits there.
4 days ago
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15matjan
Beginner
Flight distance : 82280
Spain
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AG0N-Gary Posted at 2017-3-21 12:44
I mean I can't even play the video via the link given.  Loads the page and sits there.



https://www.skypixel.com/videos/ ... ;utm_campaign=share
4 days ago
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AG0N-Gary
Second Officer
United States
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Don't sweat it.  It still doesn't load.  Same Skypixel page, same pink "screen" with rotating "loading" type icon in the middle.  3 minutes later, same thing.  Not that important.
4 days ago
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15matjan
Beginner
Flight distance : 82280
Spain
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@ DJI Mindy - Hello again any hint ? Any solution please ?
4 days ago
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15matjan
Beginner
Flight distance : 82280
Spain
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Can anyone from DJI hear my cry for help please ???
3 days ago
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Daroga
First Officer
Flight distance : 549373
United States
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15matjan Posted at 2017-3-22 02:06
Can anyone from DJI hear my cry for help please ???

If you've tried IMU and gimbal calibrations without success, then it's likely defective.....
You should simply open a support case with the closest DJI Repair Facility which is likely in Madrid(Click here to view the DJI Recommended Service Centers):

Madrid_SC.png
3 days ago
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15matjan
Beginner
Flight distance : 82280
Spain
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Thanks Daroga,
it is exactly what I was affraid of...

Saldy DJI's moderators are lost in combat, and had no answer from any of them on my issue...
There is still hope here if DJI read this...
3 days ago
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Daroga
First Officer
Flight distance : 549373
United States
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15matjan Posted at 2017-3-22 22:11
Thanks Daroga,
it is exactly what I was affraid of...

Sorry 15matjan,

Maybe DJI-Mindy, DJI-Jamie or DJI-Ken can advise further...............

Good luck, hope it can be fixed simply and get you flying quickly!
2 days ago
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