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Mavic crashed into the building and fall to the ground.
233 6 2017-3-20 21:45:10
fans03cf0a79
Beginner
Flight distance : 4632
Ukraine
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[size=14.6667px]

[size=14.6667px]Hi,
[size=14.6667px]Today my Mavic crashed from 30-40 m on the concrete steps.
[size=14.6667px]It happened after 1 min after took off.
[size=14.6667px]I tried to get some height, near the building. When it reached ~30 meters, it said that "maximum altitude reached", but I set it to 100 meters.Then Mavic drifted backwards and crashed into the building. Funny thing that after this crash, I see in the app that my maximum altitude is about 2,7 Km!
[size=14.6667px]When it hit the ground, it crashed into pieces. Gimbal, front left arm and battery torn away.
[size=14.6667px]Left forward sensor is smashed, whole hull is in scratches and bumps. And there's a crack on the battery.
[size=14.6667px]I was recording a video, but it's not opening now (from SD card). Unfortunately, no cache on the phone left too.
[size=14.6667px]On DJI Go App 4, when I replayed this flight, I see that everything was ok, I didn't fly backwards, it just drifted this way and hit the building. I'm sure 100% percent that I didn't done something wrong.
[size=14.6667px]It so, so sad and frustrating...
[size=14.6667px]Is there any chance that my Mavic can be replaced?

[size=14.6667px]

[size=14.6667px]BTW, I need some help. I'm afraid to keep battery, in case that cell could be damaged and probably they can start a fire.
[size=14.6667px]Also, I'm afraid to turn it on or connect to the PC to get logs from it - if circuitry is damaged, it can damage my PC.What I already done - wrote to my seller (they're providing 12 months warranty), and created a ticket to DJI.
[size=14.6667px]What I want to do - get logs from Mavic, and to be sure that battery won't explode. It's seems to be working normally, it showing it's charge and there are not any error codes (I mean LED blinks as usual).
[size=14.6667px]I'm using Android device, version of OS is 5.1.1, model LG G Flex 2, all latest updates on app and firmware.

[size=14.6667px]Sorry for my English, I'm a bit nervous right now.
2017-3-20 21:45:10
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Yania1991
Beginner
Flight distance : 4632
Ukraine
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Sorry, there's something wrong with the formatting.,,
2017-3-20 22:34:03
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DJI Mindy
Administrator
Japan
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Sorry to hear about your crash.
Does the battery has leakage problem?  For your safety, I'd suggest you not to use the battery again.
Please sent it in and our engineers will analyse the flight data and let you know what could have caused the issue.
You could fill in an online repair request form and apply for pickup here.You’ll get a case number automatically.
https://repair.dji.com/en/SelfRepair/Area
2017-3-21 03:33:43
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Yania1991
Beginner
Flight distance : 4632
Ukraine
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Thank you for your answer!
No, I will not use this battery again, I'm just wandering if it is safe to keep it in the house.
I put it into metal box just in case. Discharge period is set to 2 days, hope everything will be fine.
I will wait for response from my seller, and if they will refuse to replace/repair it (but there's nothing left to repair though), I will sent it to DJI.
And one more question, I need to send everything I have? Including controller and charger, right?
2017-3-21 04:15:23
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DJI Natalia
Administrator
China
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Yania1991 Posted at 2017-3-21 04:15
Thank you for your answer!
No, I will not use this battery again, I'm just wandering if it is safe to keep it in the house.
I put it into metal box just in case. Discharge period is set to 2 days, hope everything will be fine.

How about the progress, did you seller help you handle it?
For the battery, please contact a professional battery disposal/recycling agent for more assistance.
Since the remote controller and charger are working properly, there is no need to send them in.
2017-3-26 23:15:33
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Droner4lyf
Beginner
United States
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Same thing happened to me! My Mavic was split into pieces. I don't have DJI refresh for my Mavic.

Please see picture of the drone below.

Should i send it for repairs? Would DJI be able to replace it? Or should I just buy a new one?

Thanks in advance for your answers.
2017-4-1 17:50:16
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DJI Natalia
Administrator
Japan
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Droner4lyf Posted at 2017-4-1 17:50
Same thing happened to me! My Mavic was split into pieces. I don't have DJI refresh for my Mavic.

Please see picture of the drone below.

Sorry the picture your uploaded here is invisible, please click Advanced--Picture--Upload, then do it again, we'll check it for you.
2017-4-5 03:51:47
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