Hi

Please have a look to attached screen capture obtained from "Repair Progress Inquiry" page. Is it normal?

Thanks

Hi OOO,

Well normally it's not normal.
But there can be a some circumstances why this is sadly normal.

The 3 weeks period is the shipping time from your place to the DJI facility.
There are lots of external factors which can make this time so long.

Have a look at my post DJI care and repair in the EU and hopefully it will give you some answers.

I think it's quite normal with DJI service. Below is my replacement battery waiting time: 21 days. I didn't send back anything, just the log contained battery cell broken message. And it took about 2 weeks from Dec 29th to arrive.

Mcdudeflut Posted at 2017-3-21 00:43
Hi OOO,

Well normally it's not normal.

Thanks for quick reply and comments.

Could you please provide me with your case number?
I'll help to look into it.  

DJI Mindy Posted at 2017-3-21 02:01
Could you please provide me with your case number?
I'll help to look into it.

Hi Mindy

Any new info about my case?

Thanks

OOO Posted at 2017-3-21 02:29
CAS-466411-R1X5L6

Thanks Mindy,

I've added your case# to management to get a evaluation and repair cost emailed to you.

DJI-Ken Posted at 2017-3-21 09:33
I've added your case# to management to get a evaluation and repair cost emailed to you.

Thank you very much

I have sent all items comes with my fly more combo package to the DJI. Today I came across to a YouTube video and I totally understand this guy's frustration. I hope my story won't progress into a horror story. Dear DJI team, I want my aircraft to be repaired or replaced, but there was no problem with my controller, chargers and original DJI shoulder bag. Thus, I want these items back with the repaired or replaced aircraft. They were brand new and used only 2-3 times.

Conducting Damage Assessment (13 days).

Update:
My drone is being repaired righ now. Finally, I'm glad to see a progress. Thanks DJI team.

Very slow progress!