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My drone did not return to home
3318 34 2017-3-22
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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I have had my P3S for a couple of months now and I have over 30 flights with it and no problems. I had it out for a quick fly where I have many times. I was in LOS when a popup on the screen said I lost video link and if I wanted to RTH. I selected yes on the screen and the drone started to fly away. I toggled the s2 switch and it still was flying away. I noticed the controller light was red and tried switching the controller off hoping it would return after signal lost. The drone disappeared and never came home.
2017-3-22
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RidgeLink
lvl.1
Flight distance : 325512 ft
Canada
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It probably flew to Ottawa to look for Marc Garneau...... Not funny eh?
2017-3-22
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RtinTN
lvl.3
Flight distance : 469734 ft

United States
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Hope you find it.
I know it sure is an awful feeling when this happens.
2017-3-22
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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I don't think I will find it. I looked where it was last seen on the AP but no luck
2017-3-22
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hallmark007
Captain
Flight distance : 9812789 ft
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Ireland
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zeekman Posted at 2017-3-22 12:47
I don't think I will find it. I looked where it was last seen on the AP but no luck

Upload your logs to http://www.phantomhelp.com/Phantom-4/#DataLog and download to your thread and you might be able to find out what happened.
2017-3-22
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jp89
New

United States
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HI I the camera on my new phantom 3 standard slowly goes down and stays once I turn on the drone. Anybody knows what the problem might be? also the quality of the pictures and videos are bad they are pixelated. thanks for the help
2017-3-22
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Geebax
Captain
Australia
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jp89 Posted at 2017-3-22 13:28
HI I the camera on my new phantom 3 standard slowly goes down and stays once I turn on the drone. Anybody knows what the problem might be? also the quality of the pictures and videos are bad they are pixelated. thanks for the help

You are hijacking another members thread, please start your own.
2017-3-22
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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Here is my log. I don't think it will help. [url=http://www.phantomhelp.com/LogViewer/Y4Q0VXZMTFKQUMJCFC74/
2017-3-22
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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I'm sorry to hear. If you have not done so already, I would recommend contacting the Support team in order to have the flight logs evaluated for a warranty claim. Please ensure that you sync your records in the app as soon as possible.
2017-3-22
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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jp89 Posted at 2017-3-22 13:28
HI I the camera on my new phantom 3 standard slowly goes down and stays once I turn on the drone. Anybody knows what the problem might be? also the quality of the pictures and videos are bad they are pixelated. thanks for the help

Like previously mentioned, it would be best if you started your own thread in order to get better assistance.
2017-3-22
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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How do I contact the support team?
2017-3-22
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Jake Phantom 3
Second Officer
Flight distance : 2639747 ft
United States
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zeekman Posted at 2017-3-22 15:00
Here is my log. I don't think it will help. [url=http://www.phantomhelp.com/LogViewer/Y4Q0VXZMTFKQUMJCFC74/

The thing I got out of this log, was at the end, the P3S stopped moving away from home. MPH was 0, but it was climbing all the time. Seems it was just going up and nowhere else. Of course, I'm sure I read the info wrong. Once the support team sees the data, you'll know for sure what happened.
2017-3-22
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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zeekman Posted at 2017-3-22 15:28
How do I contact the support team?

You can either email support.us@dji.com or call +1 818-235-0789.
2017-3-22
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Cabansail
Second Officer
Flight distance : 136686 ft

Australia
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Had a look at your logs.

Apart from being an illegal flight it seems quite normal until you lost contact.

What version of the DJI Go were you using?

I am assuming you took off from home. The set Home Point, according to Google Maps, has some large trees. Are you sure it has not landed in those trees?
Sarnia.JPG
Sarnia2.JPG
2017-3-22
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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Cabansail Posted at 2017-3-22 18:20
Had a look at your logs.

Apart from being an illegal flight it seems quite normal until you lost contact.

I was using the forced update for the AP. I had visual of the AC when it flew away. I checked all the trees  in the area. I would have heard it come home if indeed it did.
2017-3-22
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Cabansail
Second Officer
Flight distance : 136686 ft

Australia
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Did you have a Max Distance set?

I can see that you had control inputs close to the end of the logs. The RTH was set at the launch location.

At the time the log ends it was hovering at 180m. It was at this location for a long time it hovered and then the throttle was increased and it ascended and hovered again. Have you checked the rooves of those houses or their back gardens?
Sarnia3.JPG
2017-3-22
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KM5RG-Robert
Captain
Flight distance : 2075213 ft
United States
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Looks like it was going straight up. Maybe it came straight down later. I would scour the area there.
2017-3-22
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Cabansail
Second Officer
Flight distance : 136686 ft

Australia
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KM5RG-Robert Posted at 2017-3-22 20:38
Looks like it was going straight up. Maybe it came straight down later. I would scour the area there.

I cannot see any reason it would fly anywhere else when it lost communication other then a RTH or continue to hover until it  did an Auto-Land when the battery went critically low.

If you do get it back be careful where you fly. In that one flight you have broken three of the new Canadian laws. You were closer than 75m to houses, you flew over 90m altitude and the whole flight was closer than 9km to an airport.
2017-3-22
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blackcrusader
First Officer
Flight distance : 689774 ft
Taiwan
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Cabansail Posted at 2017-3-22 20:52
I cannot see any reason it would fly anywhere else when it lost communication other then a RTH or continue to hover until it  did an Auto-Land when the battery went critically low.

If you do get it back be careful where you fly. In that one flight you have broken three of the new Canadian laws. You were closer than 75m to houses, you flew over 90m altitude and the whole flight was closer than 9km to an airport.

Well it seems strange that he lost flight data. The only way this has happened is if I shut off my Go App and RC.  But then my drone will RTH if that happens.

He should start around the house on the corner.  Is it possible it just hovered there until low battery and auto landed?
SCREEN SHOT.jpg
2017-3-22
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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This flight was on the day these new laws were introduced and I did not hear about them until I was told by my Nabors 4 days later. When this happened I walked over to the last spot that maps on the AP showed with my RC still on to see if the red light on the controller would go green and reconnect with the drone. I walked all around the area and no luck. I had the RTH set to 65 meters and it should have come home and hovered above my house. There are no leaves in the trees here since it is winter and you can see into the trees. The Ac always came home when RTH is activated but not this time. Sure has me puzzled.
2017-3-23
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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zeekman Posted at 2017-3-23 10:50
This flight was on the day these new laws were introduced and I did not hear about them until I was told by my Nabors 4 days later. When this happened I walked over to the last spot that maps on the AP showed with my RC still on to see if the red light on the controller would go green and reconnect with the drone. I walked all around the area and no luck. I had the RTH set to 65 meters and it should have come home and hovered above my house. There are no leaves in the trees here since it is winter and you can see into the trees. The Ac always came home when RTH is activated but not this time. Sure has me puzzled.

I did not have max distance set
2017-3-23
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Cabansail
Second Officer
Flight distance : 136686 ft

Australia
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Did you have contact details on the body of the aircraft?

You say you had VLOS until you lost contact. Do you recall it hovering and then ascending and hovering again at the last recorded location? If so what happened immediately after that?
2017-3-23
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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Cabansail Posted at 2017-3-23 14:00
Did you have contact details on the body of the aircraft?

You say you had VLOS until you lost contact. Do you recall it hovering and then ascending and hovering again at the last recorded location? If so what happened immediately after that?

I did not have contact info on my aircraft (stupid me) . I did see it hovering when I lost contact and when I started walking towards it is when it  flew out of sight.  It might have ascended but I should have seen that. I just don't understand why it never came home. Almost as something snatched it out of mid air.
2017-3-23
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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RidgeLink Posted at 2017-3-22 11:46
It probably flew to Ottawa to look for Marc Garneau...... Not funny eh?

I don't think I could carry enough battery for that
2017-3-23
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Cabansail
Second Officer
Flight distance : 136686 ft

Australia
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zeekman Posted at 2017-3-23 15:45
I did not have contact info on my aircraft (stupid me) . I did see it hovering when I lost contact and when I started walking towards it is when it  flew out of sight.  It might have ascended but I should have seen that. I just don't understand why it never came home. Almost as something snatched it out of mid air.

If it has taken off after the logs finished it is weird. There was an issue where the Home Point would jump but I assume you have updated the App and that is not an issue.

You could file a lost property report with the police to see if it has been found and handed in.
2017-3-23
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Labroides
Captain
Flight distance : 9991457 ft
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Australia
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zeekman Posted at 2017-3-23 15:45
I did not have contact info on my aircraft (stupid me) . I did see it hovering when I lost contact and when I started walking towards it is when it  flew out of sight.  It might have ascended but I should have seen that. I just don't understand why it never came home. Almost as something snatched it out of mid air.

"I was in LOS when a popup on the screen said I lost video link and if I wanted to RTH. I selected yes on the screen and the drone started to fly away. I toggled the s2 switch and it still was flying away. I noticed the controller light was red and tried switching the controller off hoping it would return after signal lost."

We have the problem here, that the action happened out at the edge of range for the Standard and so the details we'd really like to see aren't there.
What we can see is that you flew west in an urban area until you reached 1245 ft (alt=381 ft) at 4:40.
You climbed to 590 ft (5:45) without flying further away and started losing downlink.
The flight data shows loss of downlink for 7, 13 and 10 seconds and then the record stops.
We don't have any indication of the Phantom receiving an RTH signal or initiating RTH itself.
You mention that the controller light was red which indicates signal has been lost.
There is no record of whatever happened after that.

The Phantom is programmed to initiate RTH 3 seconds after losing signal.
Without data we're left guessing why it didn't come home.
It appears there were no obstacles that would have blocked the return path.
Some possible reasons include:
Wind ... what was the wind like that day?  Strength and direction?
Had you altered the default Loss of Signal  - RTH setting in the app?
2017-3-23
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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Labroides Posted at 2017-3-23 16:02
"I was in LOS when a popup on the screen said I lost video link and if I wanted to RTH. I selected yes on the screen and the drone started to fly away. I toggled the s2 switch and it still was flying away. I noticed the controller light was red and tried switching the controller off hoping it would return after signal lost."

We have the problem here, that the action happened out at the edge of range for the Standard and so the details we'd really like to see aren't there.

The wind that day was 3-5  MPH out of the SW. I flew two earlier flights that day and used the RTH feature and had no problems. I never changed the RTH settings in the AP.
2017-3-23
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blackcrusader
First Officer
Flight distance : 689774 ft
Taiwan
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zeekman Posted at 2017-3-23 16:36
The wind that day was 3-5  MPH out of the SW. I flew two earlier flights that day and used the RTH feature and had no problems. I never changed the RTH settings in the AP.

You said you were using the forced update for the app.

Did you check to make sure that RTH was set for lost signal? It should be this as default in anycase?
2017-3-23
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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blackcrusader Posted at 2017-3-23 17:29
You said you were using the forced update for the app.

Did you check to make sure that RTH was set for lost signal? It should be this as default in anycase?

The RTH was set for lost signal and the app is3.1.3
2017-3-24
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G_Sig
Captain
Flight distance : 9109311 ft
Iceland
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zeekman Posted at 2017-3-24 08:59
The RTH was set for lost signal and the app is3.1.3

Was app  3.1.3 working normally?  
2017-3-24
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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G_Sig Posted at 2017-3-24 09:52
Was app  3.1.3 working normally?


It has  been working fine for me. RTH has worked many times until this time.
2017-3-24
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Steve-76
Second Officer
Flight distance : 175495 ft
United States
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jp89 Posted at 2017-3-22 13:28
HI I the camera on my new phantom 3 standard slowly goes down and stays once I turn on the drone. Anybody knows what the problem might be? also the quality of the pictures and videos are bad they are pixelated. thanks for the help

Don't hijack someone's thread start your own
2017-3-24
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Steve-76
Second Officer
Flight distance : 175495 ft
United States
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You know if you're less than 20 meters it will only land
2017-3-24
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greenwire
lvl.1
Flight distance : 38281 ft
United States
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Damn.. I hope you find it. Good Luck
2017-3-28
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zeekman
lvl.4
Flight distance : 696506 ft
Canada
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Thanks. I don't think I am going to find it. Still waiting for DJI to evaluate my logs. How long does that usually take?
2017-3-29
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