I ordered my Mavic from the DJI website.
I got my package in february 2. and it seems they sent me a faulty unit, with gimbal micro-movements.
I write the customer service, they sent me a UPS label to send it back.
I send it back, and despite that the website said 2-3 workdays for the testing and service, i had to wait for two weeks.
At the end they send me back a new unit.
The new unit ALSO has gimbal errors, it slowly moving in fixed position, even on ground (yaw and horizon also moving).
I write again to the customer service, and it's TWO AND HALF weeks now that continously write them about the UPS label.
After two weeks they write me that they can not send me UPS label cos' my country isn't covered.
I write them that the first time they do it.
Today i got 2 mails from the DJI support that my REMOTE has arrived to the service.
My remote! ... My bad unit sits here for weeks, but they mailing about somebody others remote.

It's absolutely unacceptable.
I paid 1000$ and all i got is TWO faulty unit, and 2 months of waiting for some kind of solution.

Think if you put up your case number here a moderator will come along and help you.

I am sorry if you've experienced difficulties, what is your case#.

DJI-Ken Posted at 2017-3-23 09:07
I am sorry if you've experienced difficulties, what is your case#.

My actual case number is: CAS-493737-Y8C2P4

I got two faulty mail about my remote in service, with this case number: CAS-507140-W0F3T2 but this is not my case.

0utstanda Posted at 2017-3-24 04:01
My actual case number is: CAS-493737-Y8C2P4

I got two faulty mail about my remote in service, with this case number: CAS-507140-W0F3T2 but this is not my case.

and my name is NOT Miles Williams

0utstanda Posted at 2017-3-24 04:01
My actual case number is: CAS-493737-Y8C2P4

I got two faulty mail about my remote in service, with this case number: CAS-507140-W0F3T2 but this is not my case.

That is not your case# then, that belongs to Miles in the UK and you're in Hungary.
Both case numbers have the same name and address.
Your case# for the last repair was CAS-441119-S3P2N9

I'll send a message to management to clear things up.

DJI-Ken Posted at 2017-3-24 06:40
That is not your case# then, that belongs to Miles in the UK and you're in Hungary.
Both case numbers have the same name and address.
Your case# for the last repair was CAS-441119-S3P2N9

Thank you.
I hope i can use a properly working Mavic soon...

0utstanda Posted at 2017-3-24 06:46
Thank you.
I hope i can use a properly working Mavic soon...

Me too, I've emailed management and it will get straightened out.

good luck!

DJI-Ken Posted at 2017-3-24 08:07
Me too, I've emailed management and it will get straightened out.

Dear Ken,

i got this mail 5 minutes ago:

"Hi Miles,

Thank you for contacting DJI.

We just want to confirm if you receive a shipping label with a tracking number of 1ZR54Y139176402388.

Kindly reply to this message as soon as you receive it.


Regards,

Kent

DJI"


Please somehow tell them i'm not Miles. I'm Balazs.
It's the secont time that i got bad shipping label...

Thanks

0utstanda Posted at 2017-3-24 10:21
Dear Ken,

i got this mail 5 minutes ago:

I'm sorry about that, I'll get it straightened out shortly.I see your Ticket# 475885 and I'm having the correct people respond to your email you just added there.
I apologize for the confusion.

DJI-Ken Posted at 2017-3-24 10:23
I'm sorry about that, I'll get it straightened out shortly.I see your Ticket# 475885 and I'm having the correct people respond to your email you just added there.
I apologize for the confusion.

Thank you for your kind help, finally, last week i was able to send back my Mavic.
Sadly i haven't hear anything from the Customer service since it arrived in friday (as the UPS system indicates) but the case number still shows only that the case was created.
It's three workdays since.
It doesn't show any sign of the arrival or the service activity. My current case number is: CAS-537021-G7M3S5

0utstanda Posted at 2017-4-4 08:12
Thank you for your kind help, finally, last week i was able to send back my Mavic.
Sadly i haven't hear anything from the Customer service since it arrived in friday (as the UPS system indicates) but the case number still shows only that the case was created.
It's three workdays since.

Since it was only dropped off Friday by UPS, it does take a few days to go through logistics and be received in and sent to the correct department.
You'll see progress in your account this week.

DJI-Ken Posted at 2017-4-4 09:07
Since it was only dropped off Friday by UPS, it does take a few days to go through logistics and be received in and sent to the correct department.
You'll see progress in your account this week.

thanks, but you know, i'm a bit impatient cos i wait for the service for a month now.
but i'll wait more

That post brings me no hope. I'm in Germany and I wait for the UPS Label since a week. Look like it's normal.

So... i got my third drone from DJI, i think i give it up.
This unit produces the braking gimbal shake/glitch error wich i experienced in the first drone,
AND the unstable, slowly moving horizon error from the second, replacement Mavic.
So, this unit does the glitch and the unstable horizon error together.

I made some shots with the THIRD replacement mavic...

3rd? holy hit.... I think they should send you a brand new one ...

trica de Posted at 2017-5-3 03:40
3rd? holy hit.... I think they should send you a brand new one ...

yes, it's the third brand new unit. and has the same errors ....

In Germany if you get the 3rd faulty device the vendor has to give you a new one (if I can remmeber it right) by law

trica de Posted at 2017-5-3 04:37
In Germany if you get the 3rd faulty device the vendor has to give you a new one (if I can remmeber it right) by law

They give me new units every time. And every new unit has errors.
I think i try to refund my money. I lost my confindence in this model.

0utstanda Posted at 2017-5-3 23:38
They give me new units every time. And every new unit has errors.
I think i try to refund my money. I lost my confindence in this model.

I bought mine in a local store but I have to say... I was able to test the device before