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I see vertical lines in the photos
549 19 2017-3-25 21:25:32
Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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Today is the first day that I turn on my I2. I have not been able to take off for lack of time yet.

I took some test photos and am observing vertical lines that change according to the chosen ISO. Above 3200 the lines disappear.

Does anyone know why?


Capturar200.JPG Capturar400.JPG Capturar800.JPG Capturar1600.JPG Capturar3200.JPG
2017-3-25 21:25:32
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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It's random. I still can not find a constancy.
2017-3-25 22:33:18
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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Today I finally managed to fly and it did not happen again. I think it must be some interference in my office.
2017-3-27 18:07:25
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rowanhs
Beginner
Australia
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I've had this issue before after a crash on my Phantom 4. It ended up being the ribbon cable that went from the camera back into the drone. Obviously not the same camera/cable on the Inspire but thoughts you'd like to know. Hopefully nothing wrong with the camera though!

2017-3-27 18:55:01
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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This afternoon I did some more flights for tests and in some photos I see the vertical lines again.

There is a photo that I do not see and the next photo taken seconds later I see the lines.

The first time I noticed this I was using the SD that came along with the drone. I switched to what I used on Inspire 1 but it did not change anything.
Capturar01.JPG

Capturar02.JPG

Capturar03.JPG

Capturar04.JPG

2017-3-28 17:56:50
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fans914171e5
Beginner
Flight distance : 75794
Egypt
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does is happen in video as well ? i have the same problem disappeared after cleaning the metal contacts of bird and camera
2017-4-4 23:54:57
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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fans914171e5 Posted at 2017-4-4 23:54
does is happen in video as well ? i have the same problem disappeared after cleaning the metal contacts of bird and camera

Oh really? I'll try to do this. I would not want to be without the drone while the camera goes to California.

In the video I do not have this problem. Only in the photos.

How did you clean the contacts? Did you use any product? How he cleaned the drone contacts (they're too small).
2017-4-11 07:19:04
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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Does anyone have any suggestions on how to clean the camera and drone contacts? They are so small!
2017-4-13 07:11:17
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DJI-Jamie
DJI team
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Canada
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Drone Cuiabá Posted at 2017-4-13 07:11
Does anyone have any suggestions on how to clean the camera and drone contacts? They are so small!

A Q-tip would suffice. In addition, could you provide a few of the original files via Dropbox?
2017-4-13 15:50:40
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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DJI-Jamie Posted at 2017-4-13 15:50
A Q-tip would suffice. In addition, could you provide a few of the original files via Dropbox?

Original files

Link: https://drive.google.com/open?id=0B7YzPO5rDklMZ2pFMFNXU3pYV1E

In these photos I did not touch the drone. I have been changing the ISO between one photo and another.
2017-4-14 16:38:41
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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DJI-Jamie Posted at 2017-4-13 15:50
A Q-tip would suffice. In addition, could you provide a few of the original files via Dropbox?

Did you see the vertical lines? Do you think it could be a problem with the camera or the drone?
2017-4-17 14:04:03
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DJI-Jamie
DJI team
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Canada
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Drone Cuiabá Posted at 2017-4-17 14:04
Did you see the vertical lines? Do you think it could be a problem with the camera or the drone?

It could potentially be an issue with the camera itself, but I would try the following as well before sending the unit in for service. Try switching it out the lens (if available) to see if that's the root cause. Try using the DNG cleaner to see if it alleviates the issue. Artifacts can happen in low light situations, but the lighting in the last few pictures seem like it should have been ok. If you just got it, you should be able to get an exchange through your dealer.
2017-4-18 14:32:27
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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DJI-Jamie Posted at 2017-4-18 14:32
It could potentially be an issue with the camera itself, but I would try the following as well before sending the unit in for service. Try switching it out the lens (if available) to see if that's the root cause. Try using the DNG cleaner to see if it alleviates the issue. Artifacts can happen in low light situations, but the lighting in the last few pictures seem like it should have been ok. If you just got it, you should be able to get an exchange through your dealer.

I did not quite understand. How do I do this: "switching it out the lens"?

And what is the DNG cleaner?
2017-4-20 08:43:41
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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DJI-Jamie Posted at 2017-4-18 14:32
It could potentially be an issue with the camera itself, but I would try the following as well before sending the unit in for service. Try switching it out the lens (if available) to see if that's the root cause. Try using the DNG cleaner to see if it alleviates the issue. Artifacts can happen in low light situations, but the lighting in the last few pictures seem like it should have been ok. If you just got it, you should be able to get an exchange through your dealer.

In the images I posted up I used the lenses 15mm and 25mm. In both I see the artifacts.
2017-4-20 08:54:00
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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DJI-Jamie Posted at 2017-4-18 14:32
It could potentially be an issue with the camera itself, but I would try the following as well before sending the unit in for service. Try switching it out the lens (if available) to see if that's the root cause. Try using the DNG cleaner to see if it alleviates the issue. Artifacts can happen in low light situations, but the lighting in the last few pictures seem like it should have been ok. If you just got it, you should be able to get an exchange through your dealer.

I found out what the DNG Cleaner is. I installed but the DNG cleaner says: "Error! The input DNG files are invalid!"
2017-4-20 09:07:17
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DJI-Jamie
DJI team
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Canada
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Drone Cuiabá Posted at 2017-4-20 08:54
In the images I posted up I used the lenses 15mm and 25mm. In both I see the artifacts.

If that's the case, then it's an issue with the sensor itself. If you haven't already, I'd recommend looking into an exchange. If the dealer is for some reason unable to assist, then a DJI Service Center would be able to assist you.
2017-4-20 13:31:24
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Brazil
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DJI-Jamie Posted at 2017-4-20 13:31
If that's the case, then it's an issue with the sensor itself. If you haven't already, I'd recommend looking into an exchange. If the dealer is for some reason unable to assist, then a DJI Service Center would be able to assist you.

The dealer is Drone Nerds from Miami. They recommended I send it to DJI.

It's a boring job since I'm in Brazil. I will have a high cost to send and I will waste a lot of time with it.
2017-4-21 08:59:30
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Mexico
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I auditioned with my friend. I put my camera in his drone and the problem did not happen. I put his camera on my drone and the problem did not happen.

But with my camera on my drone I see the vertical lines.

Anyone have any idea what that might be? If it was a defect in the camera we would see the problem when testing on my friend's drone.
2017-6-5 14:52:07
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Drone Cuiabá
Student Pilot
Flight distance : 1114499
Mexico
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Anyone have any idea what that might be?
2017-6-21 09:09:26
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DJI Mindy
Administrator
China
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Drone Cuiabá Posted at 2017-6-21 09:09
Anyone have any idea what that might be?

May I have the firmware version of your drone and camera? Is it the latest version?
6 hours ago
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