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DJI Go 4 Shows Disconnected
2015 7 2017-3-28
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JMHFL
lvl.4
Flight distance : 1323645 ft
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United States
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Hello,

When I am using the DJI Go 4 app with my P4P after a short bit the app shows disconnected on the status bar (that is normally green).  The telemetry, video, and controls all seem fine, the app just shows disconnected?

Thanks,
john
2017-3-28
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DJI Natalia
Administrator
Flight distance : 318 ft

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It will be recovered by itself after a while or you need restart the APP?
What is the mobile device you use for the aircraft?
2017-3-29
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JMHFL
lvl.4
Flight distance : 1323645 ft
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United States
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Thanks Natalia.

It doesn't seem to recover itself without restarting.

I am using a Samsung Tablet.  It has worked fine until last week?  Flying is all I use that device for.

Thanks
John
2017-3-29
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fans50164248
New
Flight distance : 77858 ft
France
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Same Issue on may Iphone 6 and Mavic
2017-4-11
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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JMHFL Posted at 2017-3-29 05:14
Thanks Natalia.

It doesn't seem to recover itself without restarting.

Are you using the same USB cable that came with the unit or a different one? Have you tried changing it out to see if that's the cause? Do you notice whether or not the device loses the 'charging' insignia on the battery?
2017-4-11
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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fans50164248 Posted at 2017-4-11 13:54
Same Issue on may Iphone 6 and Mavic

Could you happen to answer post #5 as well? Just to make sure it's not an issue with the side USB port on the Mavic RC, try using a lightning cable on the bottom USB connection instead on the side one and see if the disconnection is the same.
2017-4-11
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JMHFL
lvl.4
Flight distance : 1323645 ft
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United States
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i have been using the USB cable that came with the P4P.  I didn't notice if the battery showed if it was charging.  I will make sure I look at that if it keeps happening.

Thanks for the reply
2017-4-12
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fans552d54fa
lvl.1
Canada
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my dji 4 phantom doesn't show up in my iPhone 6, version 10.3.1 Wi-Fi list. nothing running in background, have re downloaded the app go 4 several times, still doesn't show up - status disconnected in app go 4. This is really annoying.
I had no problems with the p3 4k in go app.
any advice would be really helpful with the go app 4 - iPhone 6 issue.
2017-4-16
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