Hi

How long does it takes for a DOA replacement?

I just waiting for more than a week for chance to send the drone back, because the DOA drone is still in my hand.

I contact the chat support, which is really awesome but the drone must go in replacement. I should contact the Netherlands.

Since Wednesday last week I wait for UPS/DHL information to send the drone back.

I'm really sad about this and I'm not sad because the drone is DOA. I got 2 Mavic and one is perfect. This can happens but the support takes so much time and nothing happen.

I still waiting. But what's your experience about the replacement with dji?

Hello, could you please provide me with your case number?
I'll help to look into it.

DJI Mindy Posted at 2017-4-6 00:28
Hello, could you please provide me with your case number?
I'll help to look into it.

Hi Mindy,

the number is #478824.

Thank you for your help.

DJI Mindy Posted at 2017-4-6 00:28
Hello, could you please provide me with your case number?
I'll help to look into it.

Mindy could you be so kind and check the situation about My case also?

Cas-524895-r1n3t2

DJI Mindy Posted at 2017-4-6 00:28
Hello, could you please provide me with your case number?
I'll help to look into it.

Mindy could you be so kind and check the situation about My case also?

Cas-524895-r1n3t2

fans94d51e9e Posted at 2017-4-6 01:01
Hi Mindy,

the number is #478824.

Normally the turnaround time for DOA case is about 1 week.
If you have any further query, please feel free to let me know.

Flybee Posted at 2017-4-6 01:02
Mindy could you be so kind and check the situation about My case also?

Cas-524895-r1n3t2

Hello Flybee, I have checked your case. Your aircraft has been received and the case was updated early today.  

DJI Mindy Posted at 2017-4-6 02:22
Normally the turnaround time for DOA case is about 1 week.
If you have any further query, please feel free to let me know.

But in this case it tooks much longer. What's the reason for this delay, please?

DJI Mindy Posted at 2017-4-6 02:21
Hello Flybee, I have checked your case. Your aircraft has been received and the case was updated early today.

Hello Mindy, thank you so very much for your assistance.
Really good news.

fans94d51e9e Posted at 2017-4-6 04:58
But in this case it tooks much longer. What's the reason for this delay, please?

I have brought this to the attention of our support team and we will escalate your ticket.
The turnaround time is about 1 weeks after your aircraft has been received at the facility.

Flybee Posted at 2017-4-6 06:40
Hello Mindy, thank you so very much for your assistance.
Really good news.

You are welcome. If you have any further query, please feel free to let me know.

DJI Mindy Posted at 2017-4-6 19:38
I have brought this to the attention of our support team and we will escalate your ticket.
The turnaround time is about 1 weeks after your aircraft has been received at the facility.

Thrusday, Friday, Monday ... nothing happen.

Sorry for my annyoing questions, but why it's so complicate to send me the UPS informations to send the drone back. It's a simple "send me back paper".

It's frustrating :-(

Awesome product, good support, very friendly staff but you need so much time for simple things like this.

DJI Mindy Posted at 2017-4-6 19:39
You are welcome. If you have any further query, please feel free to let me know.

Hi Mindy.

Just trying to plane my life here since I asked before sending it back about how to ship it to different adress. I live in both Sweden and Germany and will go to Sweden next week I wonder if it possible to get some kind of "delivery promise" i.e. get it to Sweden during next week or the next one cause after that I will be heading back to Germany again and will go on a vacation so I will not have any possibility to fetch it if am at the wrong place.

So is it possible to get it back in sweden during week 16 or 17?

Flybee Posted at 2017-4-10 09:30
Hi Mindy.

Just trying to plane my life here since I asked before sending it back about how to ship it to different adress. I live in both Sweden and Germany and will go to Sweden next week I wonder if it possible to get some kind of "delivery promise" i.e. get it to Sweden during next week or the next one cause after that I will be heading back to Germany again and will go on a vacation so I will not have any possibility to fetch it if am at the wrong place.

How long does it take to get the send back information from dji @ flybee

fans94d51e9e Posted at 2017-4-10 12:17
How long does it take to get the send back information from dji @ flybee

For me it took 11 days but I was not pushing to hard, there were also a weekend in between. So don't give up. The problem for me was the Web I guess since it looked like it worked and but I did not get any response E-mail the first time so I used the chat instead

fans94d51e9e Posted at 2017-4-10 06:56
Thrusday, Friday, Monday ... nothing happen.

Sorry for my annyoing questions, but why it's so complicate to send me the UPS informations to send the drone back. It's a simple "send me back paper".

If I were in your position, I would feel just as you do.
I have brought this to management and we will find out what's going on with your case then get it solved as soon as possible.

Flybee Posted at 2017-4-10 09:30
Hi Mindy.

Just trying to plane my life here since I asked before sending it back about how to ship it to different adress. I live in both Sweden and Germany and will go to Sweden next week I wonder if it possible to get some kind of "delivery promise" i.e. get it to Sweden during next week or the next one cause after that I will be heading back to Germany again and will go on a vacation so I will not have any possibility to fetch it if am at the wrong place.

I'm not sure if you can get the aircraft back on Apr. 16 or 17.
Normally, the turn around time is about 2 weeks after been received at the facility.

DJI Mindy Posted at 2017-4-10 23:28
I'm not sure if you can get the aircraft back on Apr. 16 or 17.
Normally, the turn around time is about 2 weeks after been received at the facility.

Hi Mindy.

Im referaring to the weeks 16 or 17 ie. Between 24 and First of May. That shouldt be a problem then IF Its two weeks.

Flybee Posted at 2017-4-11 00:24
Hi Mindy.

Im referaring to the weeks 16 or 17 ie. Between 24 and First of May. That shouldt be a problem then IF Its two weeks.

Hope your case goes well.
If you have any further query about your case, please feel free to let me know.
I'll help to look into it.

DJI Mindy Posted at 2017-4-10 23:04
If I were in your position, I would feel just as you do.
I have brought this to management and we will find out what's going on with your case then get it solved as soon as possible.

Thank you for your help again.

DJI Mindy Posted at 2017-4-6 02:21
Hello Flybee, I have checked your case. Your aircraft has been received and the case was updated early today.

Hi Mindy, sorry for this one, but I have searched here (need to improve the search function in the forum) this is not unique though) for how I can change my Refresh since my aircraft is back now and it has an other serial number,

Ie a mailadress or a link would be most appreciated.

thanks in advance.

Flybee Posted at 2017-4-24 12:38
Hi Mindy, sorry for this one, but I have searched here (need to improve the search function in the forum) this is not unique though) for how I can change my Refresh since my aircraft is back now and it has an other serial number,

Ie a mailadress or a link would be most appreciated.

Please send an email with your case number, old serial number and new serial number to djicare@dji.com.  They will be able to assist you.

DJI Mindy Posted at 2017-4-25 03:34
Please send an email with your case number, old serial number and new serial number to .  They will be able to assist you.

Hi Mindy

Superb, thank you so very much.

Have a nice day

Flybee Posted at 2017-4-25 04:01
Hi Mindy

Superb, thank you so very much.

No problem. If you have any further query, please feel free to let me know.