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Firmware upgrade issues
468 15 2017-4-5 09:03:39
fanseb85c303
Student Pilot
United States
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Everytime I try to upgrade the firmware it says my wifi is disconnected and to power down the aircraft and try later.  My wifi is not disconnected though.  Anyone else have this issue and any recommendations for a fix.
2017-4-5 09:03:39
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Daroga
Captain
Flight distance : 765009
United States
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Let's start by ensuring that the switch just above the SD Card slot is in the forward (RC) position and not accidentally slide to the rear at the WIFI position.

On you mobile device, ensure you're connected to your wifi and open a web browser. Browse to DJI or Google or anything to ensure you truly have connectivity.

Close the browser and open the DJI GO4 App. Try the upgrade again.

If it continues to fail, do you have a PC or MAC with DJI Assistant 2 installed? Try upgrading with the DJI Assistant 2. This update requires that alternately the RC be connected via USB and the aircraft connected (two system devices (aircraft & RC, where only one can be connected at a time) = 2 upgrade firmware packages with the DJI Assistant 2)
2017-4-5 11:04:35
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fanseb85c303
Student Pilot
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Thanks. I tried with the app and then DJI assistant 2.  DJI assistant 2 it stayed at 0% for 10 minutes so I shut it off during the download.  The app would say wifi disconnected.  And yes my wifi is on and not disconnected.
2017-4-5 16:15:48
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qinao
New
United States
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I tried to do the firmware update. made it to 23% and no more, waited for what seemed like an hour. Eventually just had to turn both devices off. Will try again tomorrow. Not sure if ok to start using the device or not. It is brand new out of the box today.
2017-4-5 20:50:21
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HWal
Hobbyist
United Kingdom
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I had these issues, and eventually wired the PC to internet with a Lan cable. This worked ok. I connected only the RC transmitter via usb cable to the PC, and the Mavic got updated via RC.
2017-4-5 22:34:23
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Harbourside
Second Officer
Flight distance : 1970
United Kingdom
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Same issues as the OP this morning, tried 3 times via the app and server disconnect at 2%.
Used the Assistant 2 program on my laptop and all was fine, but it did take nearly an hour to download.
Seems that with so many Mavic's out there the DJI servers are struggling to keep up.
2017-4-6 00:33:42
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bomberuk
Student Pilot
Flight distance : 5108
United Kingdom
Online

i wish dji would go back to the old way of updating the firmware where you just downloaded the firmware file and put it on the sd card ;/
2017-4-6 00:38:12
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DJI Mindy
Administrator
Japan
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fanseb85c303 Posted at 2017-4-5 16:15
Thanks. I tried with the app and then DJI assistant 2.  DJI assistant 2 it stayed at 0% for 10 minutes so I shut it off during the download.  The app would say wifi disconnected.  And yes my wifi is on and not disconnected.

Could you please provide a screenshot of the error message?
Besides, do you mean the DJI Assistant stucks at 0% when downloading the firmware instead of upgrading?
2017-4-6 01:04:20
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DJI Mindy
Administrator
Japan
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qinao Posted at 2017-4-5 20:50
I tried to do the firmware update. made it to 23% and no more, waited for what seemed like an hour. Eventually just had to turn both devices off. Will try again tomorrow. Not sure if ok to start using the device or not. It is brand new out of the box today.

Have you tried to use the DJI GO 4 app to do the update?
2017-4-6 01:19:16
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fanseb85c303
Student Pilot
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This is my error.  This was with go4.  The PC wouldn't even download
IMG_20170405_141233336_HDR.jpg
2017-4-6 05:43:06
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fans40c3d707
Hobbyist
Flight distance : 452748
Spain
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Has 0.550 firmware been pulled ?

Tried to update today with my iPad and it said no update available (from 0.0500) ?

running latest iOS version of go 4

did check for update several times and said none.
2017-4-6 06:05:05
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fanseb85c303
Student Pilot
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No it has not been pulled
2017-4-6 06:54:41
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fanseb85c303
Student Pilot
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It seems like you have to have FiOS or super high speed internet to do these updates.  Taking me over 2 hours just to download the update and still going.
2017-4-6 08:57:41
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fans40c3d707
Hobbyist
Flight distance : 452748
Spain
Offline

Did it in the end with my pc and the app, rather than via iPad
2017-4-21 00:26:55
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rydfree41
Student Pilot
Flight distance : 39060
United States
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Make sure the connected device used to connect to the internet is close to the wifi router and the Mavic itself is further away . I keep my Mavic in the next room while updating because it causes disconnected errors .
2017-4-21 09:56:13
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crazyforsushi
Beginner
Flight distance : 4782
Philippines
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Kinda worked magically, here's what I did

https://forum.dji.com/forum.php? ... &fromuid=772339
2017-4-29 22:45:23
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