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2864 10 2014-10-9
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fbazin
New

Canada
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Is it only me or the DJI website to first register and download update is not working. I just received my phantom and i'm unable to get to the website to register my account.

I get the error:

ErrorException [ Notice ]: Memcache::get(): Server 127.0.0.7 (tcp 11211) failed with: Connection refused (111)




I tried from different computer, different location same problem.


Helllp.
2014-10-9
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deisal211
New

United States
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I have been registered and today  can not get into the system. It's a DJI server issue. I do not know who to call to fix the issue.
2014-10-9
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vieny
New

China
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Hi,fbazin:
What is your specific operation steps, please?
2014-10-9
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kikkab1808
New

Italy
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I can not REGISTER with your application, downloaded with googleplaystore (samsung galaxy s4), always appears to me a message saying time out, are recorded in the site but the app does not work what do I do, I have a phantom 2 vision.
2014-10-13
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Jeffluo
lvl.1

China
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Hi kikkab1808, Could you please tell me which country you live now?
2014-10-15
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DJI-Tenna
lvl.1

China
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hello sir, do you still have such problem?
Please kindly tell us where are you located currently, so our IT persion would figure it out for you.
2014-10-20
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DJI-Tenna
lvl.1

China
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hello sir, do you still have such problem?
Please kindly tell us where are you located currently, so our IT persion would figure it out for you.
2014-10-20
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DJI-Tenna
lvl.1

China
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hello sir, do you still have such problem?
Please kindly tell us where are you located currently, so our IT persion would figure it out for you
2014-10-20
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saurabhhsrivast
New

India
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I am unable to login into the DJI A2 app. It always says usedrname and passwords dont match... I have reset my password and able to login into the website. On the website, I am able to login, but the app does not login with the same credentials.
2014-11-20
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dkgil1987
New

Colombia
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saurabhhsrivast Posted at 2014-11-21 14:54
I am unable to login into the DJI A2 app. It always says usedrname and passwords dont match... I hav ...

Hello my friend i have the same problem with the zenmuse h3 3d gimbal assistance software! i can log in on the webpage but on the software doesnt work at all! always says Wrong username and password
2014-11-20
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gil
Captain
Flight distance : 1379308 ft
United States
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The login problem is happening in the Unites States as well.   I just posted a note "Vision Assistant login error: "User name or password does not match" .   Oddly enough I can still log in to the DJI website and access my account and obviously I am able to log in to the forum and post this message.
2014-11-21
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