teeglove02
lvl.1
Flight distance : 27448 ft
United States
Offline
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DJI Natalia Posted at 2017-4-11 18:30
I’m sorry you’re feeling disappointed because of the delay in check in process and the trouble caused by support agents. I’ve informed this case to the management, we will be following up with you as soon as possible.
For support service problem, I've asked the team to look into it, will keep improving to provide you more professional service, appreciate your feedback.
Thank you for your concern Natalia, however the story does not get better. I called the support line last night and after waiting for 45 minutes on hold, I was informed the system was down and someone may call me back last night....... Didn't happen. I am completely at a loss here. The people I have spoken to and chatted with have all been very nice, however they all have no answers to any questions. When I spoke to Carlo last night I asked to speak with a supervisor and he stated one would call me back but it never happened. I just want to be treated fairly and have a product that works as it's designed to.
I work in technical support so I understand how overwhelming the job can be, however the lack in communication, the horror stories I have read online pertaining to the Service Dept makes me feel like DJI will not treat me the same way I treat my customers or even attempt to. |
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