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Repair takes a long time
417 21 2017-4-11 15:41:37
DRONE#JONES
Beginner
United States
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Mine has been gone for almost a month.. they said it was repaired and tested March 27 2017.. waited and nothing

I check status and said it was waiting on parts.

April 10 it was supposed to be shipped.. nothing again..

Recieved from DJI USA a email saying they will upgrade my shipping to 2 days.

Just got a email today. It's been tested again and will ship within 2 more business days??!! What are you guys doing?


First and LAST DJI. I knew I should have listened to the horrible service.. I will NOT be selling your name to anybody.



See attached photos fo confirmation..

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2017-4-11 15:41:37
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chicopepe
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Australia
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WOW sorry to hear that hope it works out for you. but have a look at this.
2017-4-11 15:40:56
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chicopepe
Hobbyist
Australia
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Tip: The post by the administrator or moderators shield
2017-4-11 15:42:40
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DRONE#JONES
Beginner
United States
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Wowwwww... see that will never last in the USA china is looking at at a traded lawsuit.  

I wasn't trying to be THAT customer and have their "patience"

I have no problems with patience when you State something that's clearly in documentation and keep giving mixed signals..

Congratulations! I've become one of those customers!!
2017-4-11 15:52:28
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fans4dd00469
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United States
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I have been told the same, after they finally shipped it back STILL NOT WORKING I had to ship it back again, they told me 11 days tops and it once again has been several weeks. It was suppose to take 3-4 business days for the fix and that was on the 31st of March, it has now been 2 weeks since they said 3-4 days. Their repair, customer service, and call wait time is all horrible! Still waiting for them to fix it!
IMG_0793.PNG
2017-4-11 17:02:09
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DJI Natalia
Administrator
China
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We regret the pain you’ve been inflicted, we are working hard to help you get it resolved recently. I just checked your case status, quality assessed has been done, it will be shipped out soon, hope you would receive it shortly and get it back to fly, appreciate your patience.You feeback has been reported to the management, will keep improving to make your expereience with us better.
2017-4-11 22:13:40
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DJI Natalia
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Japan
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chicopepe Posted at 2017-4-11 15:42
i have the most expensive brick

Very sorry about your experience, I replied your original thread, we're working on it now.
2017-4-11 22:17:26
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DJI Natalia
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China
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fans4dd00469 Posted at 2017-4-11 17:02
I have been told the same, after they finally shipped it back STILL NOT WORKING I had to ship it back again, they told me 11 days tops and it once again has been several weeks. It was suppose to take 3-4 business days for the fix and that was on the 31st of March, it has now been 2 weeks since they said 3-4 days. Their repair, customer service, and call wait time is all horrible! Still waiting for them to fix it!

I sympathize with your situation, that would frustrate me, too. Deeply sorry for the trouble you experienced.
I've forwarded your case to the local repair team and ask them to speed up the process, we'll try our best to help you get it addressed soon.
Thank you very much for your support!
2017-4-11 22:26:38
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DRONE#JONES
Beginner
United States
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I'm sorry but all of you moderators are just as guilty too..

All you do is say how sorry you are for our unpleasant experience..

And then ACT like you actually helped us out??

The proof is all over your forums
Who would really want to do business with such a shady IF not illigal business practices in the States..

2017-4-12 02:00:09
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fans4dd00469
Beginner
United States
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So why has it STILL not shipped?
2017-4-14 14:02:33
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fansecb766ee
Beginner
Flight distance : 10114
United States
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I know this is off topic but have any of you had problems with grainy video? Like extremely blurry/grainy? If anyone has any ideas please let me know. /Volumes/Untitled/DCIM/100MEDIA/DJI_0632.MOV
2017-4-14 16:20:27
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fans0a02f3bc
Hobbyist
Flight distance : 517159
United States
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I received a Mavic Tuesday evening and after the first flight I started having issues with the live feen not working.  I spent about an hour with dji support via chat trying to troubleshoot.  Eventually they told me I needed to send it in for repair.  After seeing all reviews about dji support I contacted Amazon service.  Luckily they told me I could just return it and order a new one.  Expecting it to arrive next week.  Hopefully with no issues...
2017-4-14 21:24:23
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DJI Natalia
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Japan
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fans0a02f3bc Posted at 2017-4-14 21:24
I received a Mavic Tuesday evening and after the first flight I started having issues with the live feen not working.  I spent about an hour with dji support via chat trying to troubleshoot.  Eventually they told me I needed to send it in for repair.  After seeing all reviews about dji support I contacted Amazon service.  Luckily they told me I could just return it and order a new one.  Expecting it to arrive next week.  Hopefully with no issues...

I’m sorry you’re feeling disappointed because of the issues on Mavic, since you've contacted Amazon to get another one, hope everything will be fine.
2017-4-15 02:31:04
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Jcox3
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Flight distance : 85930
United States
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I was in the same boat this week. got a tracking number for my RC to be sent back to me. 3 days later UPS had yet to pick it up, got the run around from chat, limited help from the forum. Finally called Thursday, was told the "system" was down but it would ship that night. Called multiple times yesterday speaking to supervisors and low and behold the RC will be on my door step this morning, according to UPS.
2017-4-15 04:54:17
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crrunck48
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United States
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GREAT. I have only had mine for a week and I am about to have to send mine in.
2017-4-15 07:59:36
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DJI Natalia
Administrator
China
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Jcox3 Posted at 2017-4-15 04:54
I was in the same boat this week. got a tracking number for my RC to be sent back to me. 3 days later UPS had yet to pick it up, got the run around from chat, limited help from the forum. Finally called Thursday, was told the "system" was down but it would ship that night. Called multiple times yesterday speaking to supervisors and low and behold the RC will be on my door step this morning, according to UPS.

We feel very sorry for your unpleasant experience, we'are learning from it and working hard to get all repair cases resolved soon so you can receive it back soon.
Appreciate you feedback, which provides us motivation to keep going.
2017-4-18 01:08:59
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MTUFLYER28
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Flight distance : 517159
United States
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DJI Natalia Posted at 2017-4-15 02:31
I’m sorry you’re feeling disappointed because of the issues on Mavic, since you've contacted Amazon to get another one, hope everything will be fine.

I received my new Mavic yesterday and it works great.   Only issue this time was with the car charger that came in the flymore combo appears to have stopped working after charging only 2 batteries...
2017-4-18 22:28:05
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DJI Natalia
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Japan
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MTUFLYER28 Posted at 2017-4-18 22:28
I received my new Mavic yesterday and it works great.   Only issue this time was with the car charger that came in the flymore combo appears to have stopped working after charging only 2 batteries...

Nice to know the Mavic is working great.
For car charger issue, what is the LED status when you charge the battery?
2017-4-19 00:15:26
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MTUFLYER28
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Flight distance : 517159
United States
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DJI Natalia Posted at 2017-4-19 00:15
Nice to know the Mavic is working great.
For car charger issue, what is the LED status when you charge the battery?

LED on the battery was 1 solid and another battery was 1 solid and 1 blinking.  I'm noticing the LED on the charger itself isn't even turning on.  I verified the 12V outlet works by using a power inverter and charging a battery using the 120V charger.  
2017-4-20 22:48:17
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DJI Natalia
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China
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MTUFLYER28 Posted at 2017-4-20 22:48
LED on the battery was 1 solid and another battery was 1 solid and 1 blinking.  I'm noticing the LED on the charger itself isn't even turning on.  I verified the 12V outlet works by using a power inverter and charging a battery using the 120V charger.

You have tried it in another Car? If still the same case, the car charger may not work properly, you need contact our tech support to send it in for evaluation. Sorry for the inconvenience.
2017-4-21 00:26:30
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MTUFLYER28
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Flight distance : 517159
United States
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DJI Natalia Posted at 2017-4-21 00:26
You have tried it in another Car? If still the same case, the car charger may not work properly, you need contact our tech support to send it in for evaluation. Sorry for the inconvenience.

I will double check but looks like I'll have to contact support.
2017-4-21 18:17:21
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DJI Natalia
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China
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MTUFLYER28 Posted at 2017-4-21 18:17
I will double check but looks like I'll have to contact support.

Thanks, sorry for the convenience.
2017-4-21 20:30:36
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