Need Help....The Drone came back but without the packaging that protect all the product......Thats what we carry and transport with?     It just came back in loose Bubble wrap!
WE need to get our Styrofoam ​back from you, Please!     It protects our drone!

If you cant send us that back...AT LEAST give us cost on a DJI productr that does this!!

ps: Does it help if we post to DJI forum(those guys rock and seem to be on it)??
pss: we received a survey...but wanted to get this addressed if we could first?

I'm sorry for the trouble caused.
What's your case number? I'll help to look into it.

CRM:0258000074975

To clarify, was this after a repair service? Could I happen to get your case number? Was this styrofoam something custom made for a 3rd party a case, or something to that effect? If it looked like basic shipping packaging, it was most likely disposed of.

DJI-Jamie Posted at 2017-4-13 17:11
To clarify, was this after a repair service? Could I happen to get your case number? Was this styrofoam something custom made for a 3rd party a case, or something to that effect? If it looked like basic shipping packaging, it was most likely disposed of.

DJI-Jamie  his case number is  CRM:0258000074975

fans2ef469d5 Posted at 2017-4-13 15:06
CRM:0258000074975

Sorry we can't find the record from this number.
The correct case number should be "CAS-*****-*****"
Do you have the correct case number? Please rememeber to click "reply" button so I can see you are responding to me.

DJI Mindy Posted at 2017-4-13 19:04
Sorry we can't find the record from this number.
The correct case number should be "CAS-*****-*****"
Do you have the correct case number? Please rememeber to click "reply" button so I can see you are responding to me.

CAS-481020-H5C7D9

Is that it

DJI-Jamie Posted at 2017-4-13 17:11
To clarify, was this after a repair service? Could I happen to get your case number? Was this styrofoam something custom made for a 3rd party a case, or something to that effect? If it looked like basic shipping packaging, it was most likely disposed of.

It was the normal box with all the card bord inside of it but it was thrown away and i would be willing to buy maby at a slight discound

fans2ef469d5 Posted at 2017-4-13 20:30
CAS-481020-H5C7D9

Is that it

Thank you.
I have relayed your concerns to management and we will help to handle it as soon as possible.

DJI Mindy Posted at 2017-4-14 02:34
Thank you.
I have relayed your concerns to management and we will help to handle it as soon as possible.

Keep me posted plz

DJI Mindy Posted at 2017-4-14 02:34
Thank you.
I have relayed your concerns to management and we will help to handle it as soon as possible.

Anything changed

fans2ef469d5 Posted at 2017-4-15 09:49
Anything changed

Our support team have called you but you didn't answer.
And they left you the message about your case.
Did you receive the message and email?

DJI Mindy Posted at 2017-4-15 20:04
Our support team have called you but you didn't answer.
And they left you the message about your case.
Did you receive the message and email?

Yesi did

fans2ef469d5 Posted at 2017-4-16 08:05
Yesi did

Hope everything goes well.
If you have any further query, please let me know.

DJI Mindy Posted at 2017-4-17 01:24
Hope everything goes well.
If you have any further query, please let me know.

Alright thanks alot your awsome

fans2ef469d5 Posted at 2017-4-17 06:12
Alright thanks alot your awsome

You are welcome. :-)