It's a TRAP! They will keep it FOREVER! Mine has been there for over a month now.

Molar Posted at 2017-4-13 08:25
https://www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwjF75u77KHTAhUn_IMKHWHBCecQ3ywIGzAA&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D4F4qzPbcFiA&usg=AFQjCNFb9mk_lO6gTddFXnK8LvAwPVv7_w

Link didn't work.

What is the expected turn around on a repair?

Rhidz Posted at 2017-4-13 08:27
What is the expected turn around on a repair?

They don't currently have any Mavic's. They are waiting on a shipment from China. But they don't tell you any of that when you send it in for service. I sent mine in under DJI Refresh Care.

fansfa2f5c10 Posted at 2017-4-13 08:31
They don't currently have any Mavic's. They are waiting on a shipment from China. But they don't tell you any of that when you send it in for service. I sent mine in under DJI Refresh Care.

Europe turn around for me was 22 Days from reporting the fault to receiving a replacement and that felt like a long wait so  I pity you guys

The Rev Posted at 2017-4-13 08:43
Europe turn around for me was 22 Days from reporting the fault to receiving a replacement and that felt like a long wait so  I pity you guys

I assume the UK is falling under the EU branch too? 22 days seems reasonable.

Rhidz Posted at 2017-4-13 08:44
I assume the UK is falling under the EU branch too? 22 days seems reasonable.

Yes they go back to the Netherlands for repair and its a lot quicker turn around than the owners in the US are getting at the moment.

Please only create one thread for your topic.
What is your case# and I will look into it.

The Rev Posted at 2017-4-13 08:56
Yes they go back to the Netherlands for repair and its a lot quicker turn around than the owners in the US are getting at the moment.

Good to know. Just across the pond from the UK. Hopefully I won't ever have to use that service.

My replacement took exactly ten days from handing over to UPS to signing for the replacement at my door. I think it will be for most of us the same but who writes down his story when everything worked fast? Only a few share their positive experiences...unfortunately.

Molar Posted at 2017-4-13 08:25
https://youtu.be/4F4qzPbcFiA

Commence order 37 if I don't get my mavic! {:4_177:}

What are you suggesting people do instead? Fix it themselves? Drive it somewhere for service? Give up and throw it away?

I get the frustration about not having it back. What's your proposed alternative?