Hello

Yesterday I flew my Mavic and everything correct: no alert, no strange thing. But  at the end of the second battery, when I was flying about 80 meters  high, very close to mine, when I started to lower it began to land  without warning. I approached it to remove it from  the water but the next 2 times that I tried to lower it began to start  the landing again, until finally I was able to lower it.

I have looked at the flight log and it seems that everything is correct, batteries, alerts, etc. I do not know why he tried to land the 3 times at such a high altitude. Any ideas?

Thanks in advance

Flight log link uploaded to AIRDATA:

https://app.airdata.com/main?fli ... amp;page_id=GENERAL

By the way... The 3 times that start to landing, the drone started to landing after to detect the sun like obstacle :S

It does show that there was strong wireless interference at one point. It also shows that you started the motors and then did an auto takeoff. If using the auto takeoff, there is no need to start the motors first. I would suggest you have a look at your flight in the GO 4 app as it may show if you were pulling the throttle all the way down which may have prompted the landings.

Jenee 2 Posted at 2017-4-16 23:02
It does show that there was strong wireless interference at one point. It also shows that you started the motors and then did an auto takeoff. If using the auto takeoff, there is no need to start the motors first. I would suggest you have a look at your flight in the GO 4 app as it may show if you were pulling the throttle all the way down which may have prompted the landings.

Hi jenne.

Yes I pulling it like you say... but this dont have to start the landing... never start the landing if I put down.... in case, start to down the high at 3m/s.... I don´t know why start the landing these 3 times....

Please sync your flight records from the DJI Go app and let me know your DJI account email and the date this occurred.
I'll help to check it.  Is your DJI account email the same as your forum email?

Hello Mindy

Yes! Its the same.

You can watch the flight record there or here:

https://app.airdata.com/main?flight=50343b42650fcd00657cc3d1c78dd3b6&page_id=GENERAL

I dont know how sync this flight record... It is the last one

DJI Mindy Posted at 2017-4-17 02:09
Please sync your flight records from the DJI Go app and let me know your DJI account email and the date this occurred.
I'll help to check it.  Is your DJI account email the same as your forum email?

Mindy, I just synchronize flights, please, check it the last one. You will can to see that the Mavic detect the sun like a objetc previous landing.

DaniMavic Posted at 2017-4-17 03:51
Mindy, I just synchronize flights, please, check it the last one. You will can to see that the Mavic detect the sun like a objetc previous landing.

Could you please PM me with your DJI account email the the exact date it occurred?

DJI Mindy Posted at 2017-4-18 03:29
Could you please PM me with your DJI account email the the exact date it occurred?

Hello Mindy

How can I send you a PM? I entered in your profile but dont see the link, sorry.

DaniMavic Posted at 2017-4-18 05:02
Hello Mindy

How can I send you a PM? I entered in your profile but dont see the link, sorry.

I have received your PM and checked your flight records.
It's probably the ultrasonic issue.
Could you please export the flight data via DJI assistant then upload it to google drive or dropbox?
I'll forward your data to our engineers for review.

DaniMavic Posted at 2017-4-18 05:02
Hello Mindy

How can I send you a PM? I entered in your profile but dont see the link, sorry.

Dani - just a note which could possibly help you out. This issue has been observed already by quite a few people and the only way to avoid this is to either not use full left stick down ever OR switch off landing protection in the options. I don't have my Mavic at hand now so I can't tell you exactly which option to switch off but if you research a bit you will find the infos on this forum and others. And do go through the options one by one - they are well explained in the app anyhow. As far as we know this is the only way to avoid this kind of a situation.

Cheers!

DJI Mindy Posted at 2017-4-19 02:48
I have received your PM and checked your flight records.
It's probably the ultrasonic issue.
Could you please export the flight data via DJI assistant then upload it to google drive or dropbox?

Hello Mindy. I have DJI Assistant but where is the flight data? in the Mavic? Would you can to explain me how to get it? Thanks

DaniMavic Posted at 2017-4-19 06:20
Hello Mindy. I have DJI Assistant but where is the flight data? in the Mavic? Would you can to explain me how to get it? Thanks

Please connect your aircraft to DJI assistant.
Then click "Data Upload". You can save the data files to local.
Here is the screenshot for your reference.

DJI Mindy Posted at 2017-4-20 01:53
Please connect your aircraft to DJI assistant.
Then click "Data Upload". You can save the data files to local.
Here is the screenshot for your reference.[view_image]

Hello Mindy

I haved leaved the link so you can download it the Flight datas. There are 2 flights data because I have again suffered the same error 1 week later .

I hope to have notice from you.

Thank you so much for everything.

DaniMavic Posted at 2017-4-28 12:10
Hello Mindy

I haved leaved the link so you can download it the Flight datas. There are 2 flights data because I have again suffered the same error 1 week later .

Sorry for my late reply. I'm not here for a few days.
I have forwarded this to our engineers for review. Thank you for your cooperation.