Kevin Chua
lvl.1
Singapore
Offline
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Hi DJI Mindy
I received the repair cost invoice and I do not understand why I was charged USD115 for repairs. So I messaged DJI via online chat and the answer was "The drone was actually evaluated physically and they have found some physical damage on it which is not covered under the warranty"
From my understanding, I did not violate or breach any of the conditions which might cause the drone's warranty to be invalid. The policy also did not mention anything about physical damage which is not covered under the warranty. I looked at the flowchart of DJI After-Sales Service Policy and I thought for my case, the drone should be repaired for free.
Maybe my understanding is incorrect, please try to explain to me if I got the warranty policy wrong. Thanks |
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