So my Mavic Gimbal became faulty approximately after 1 hours of usage.
Sent it to DJI Europe and the story goes like this:
26/03/17 Emailed support with issue
27/03/17 DJI Support replied and told me to return it
28/03/17 UPS label received
03/04/17 Posted drone via UPS
06/04/17 Drone received at DJI as UPS Tracking said it had been signed for
10/04/17 Email from DJi saying drone received (4 days later???)
13/04/17 Invoice received saying Gimbal to be repaired under warranty

And that's where the story ends

My case number is CAS-534959-Y7R2Q9 and an update would be appreciated.

Thanks

Probably because of easter... I have been waiting since last wendsday for them to "unpack" my returned Mavic...

It is under repair. Mine is like that since 11/4...

Thanks for bringing this to our attention, we're aware of your case and working on it recently. Sincerely sorry for the delay in repair process, we're trying our best to help you resolve it shortly. Appreciate your understanding and patience.

taus Posted at 2017-4-18 11:25
Probably because of easter... I have been waiting since last wendsday for them to "unpack" my returned Mavic...

Thanks for your understanding, we are now working hard on these cases, I'll also keep an eye on its process for you.

Nees Posted at 2017-4-18 16:15
It is under repair. Mine is like that since 11/4...

Your case has been reported to the local designated department, we contacted you for the explanation. It's under process recently, very sorry for the inconvenience caused. Hope we will get you up and running again soon.

DJI Natalia Posted at 2017-4-18 19:03
Your case has been reported to the local designated department, we contacted you for the explanation. It's under process recently, very sorry for the inconvenience caused. Hope we will get you up and running again soon.

Hi, I wasnt stressing about it But thx for the update. Personally I excepted it to be a little later then normal. 2 weeks is about a good timeframe. But I do wonder why my Care Refresh still shows my old serial number. I received a new one that I had to activate.