Hello everyone on Apr/12/2017 i shiped my dji phantom 3 standard to dji repair for a gimbal calibration error (the gimbal was going CRAZY) near LA and UPS says it has been delevered sucsessfully but Dji's site says "To be Received" for 4 to 5 days please help or tell me if its normal.

Contact the live customer support. That's what I had to do. I had to after 6 days of the same ordeal as you.

It takes a few business days to check in and update the system, please do not worry about it since it's delivered.
I've created a task to the local receiving team, will take care of it and keep you updated, appreciate your patience.

Geruvah Posted at 2017-4-18 15:17
Contact the live customer support. That's what I had to do. I had to after 6 days of the same ordeal as you.

I just checked your case again, it's under process recently, hope everything would be addressed soon so you can get it back to fly.
Should you have any further questions, please feel free to contact us. We'd love to help.

Yeah, I will never use DJI Support again. I was told turnaround from received was 10 days. Every process took 3-5 times as long as stated. I'm currently at 3 weeks and repair isn't finished. I will be going to a certified 3rd party repair from now on.

codylerephoto Posted at 2017-4-19 14:05
Yeah, I will never use DJI Support again. I was told turnaround from received was 10 days. Every process took 3-5 times as long as stated. I'm currently at 3 weeks and repair isn't finished. I will be going to a certified 3rd party repair from now on.

I have replied to your thread and we will help to follow up your case and get it solved as soon as possible.

My drone is now on its way back after a long and boring month

MY DRONE JUST GOT BACK TODAY MAY 24TH AT 12:00 after being gone for 48 days