Please select Into the mobile phone version | Continue to access the computer ver.
Black spot
976 9 2017-4-19
Uploading and Loding Picture ...(0/1)
o(^-^)o
fansa3343991
lvl.1
Flight distance : 78967 ft
Canada
Offline

Hi,

As can be seen on the picture below a black spot appeared on the image.
I can see it on the iphone while i fly and it appears on every photo or movie.
The only way to make it disappear is by using the numeric zoom at 1.2
I inspected the lens, it is clean.
I use the last updated firmware.
Any idea ?
Thanks !
IMG_6200.JPG
2017-4-19
Use props
Eagle_Eye
First Officer
Flight distance : 4137720 ft
United States
Offline

Do you have the bubble on when you're flying and taking vids/pics?
2017-4-19
Use props
Ex Machina
Captain
Flight distance : 1806362 ft
United States
Offline

Are you talking about the large black spot to the right edge of the frame? Could be dust on the sensor -- you'd need to send it in for replacement.
2017-4-19
Use props
fansa3343991
lvl.1
Flight distance : 78967 ft
Canada
Offline

No the bubble to protect is removed.

Yes it is the large black spot on the right.
I cannot see any dust even with a magnifier.
I guess i will have to send it back ?
2017-4-19
Use props
Ex Machina
Captain
Flight distance : 1806362 ft
United States
Offline

The dust can be quite small, but if it's on the sensor itself rather than the lens, the effect can be outsized. I'd open a support request about getting the camera replaced, or, if you just bought it, a return and replacement. Good luck.
2017-4-19
Use props
fansa3343991
lvl.1
Flight distance : 78967 ft
Canada
Offline

Ok, thanks !
2017-4-19
Use props
FrequentFlyer
Second Officer
United States
Offline

Is this happening on all photos / video?
2017-4-19
Use props
fansa3343991
lvl.1
Flight distance : 78967 ft
Canada
Offline

Yes, except when i use the numeric zoom starting at 1.2
2017-4-19
Use props
GrAndAG
lvl.1
Flight distance : 6299 ft
Russia
Offline

fansa3343991 Posted at 2017-4-19 14:49
Yes, except when i use the numeric zoom starting at 1.2

When digital zoom is used, the image is taken from center area instead of the whole sensor. So, that;s why black spot disappears when you zoom in (black spot is just cropped out).
2017-4-19
Use props
hungdang
Second Officer
Flight distance : 4931706 ft
  • >>>
Australia
Offline

Agree with EX Machina, your camera sensor has dust on it, contact DJI to get it clean/replace.
If you don't want to send it back, you can use software to clean the video/photo (post processing)
2017-4-19
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules