codylerephoto
lvl.1
United States
Offline
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Told days before I sent the drone in I should expect a 10 day turnaround time with current conditions.
Sent my drone in and it was "delivered to the front counter" on Thursday, March 30. It didn't show received until April 5th....which is funny, because it was delivered 5 days prior.
Next step, allow what a day or two it said for damage assessment? Nah, try until April 14th. Payment was made for the repair immediately once the invoice was delivered. Allow 3-4 working days for repair...well, we are on day 4, and I bet I won't see it for many more.
I have contacted support via live chat and they simply say "We will put it on a priority", which means, "we will do nothing about this, but make you think we are".
If I ever do see the need for a drone repair, it is not coming to DJI. The amount of business I've had to turn away from being drone-less could have bought me a new P4P by now.
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