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Galaxy S8 App Crash
1463 11 2017-4-19 15:21:49
PJgurn
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Flight distance : 31580
United States
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I cannot open the DJI Go app on my Galaxy S8+. As soon as i try it crashes and notifies that the resolution is not supported. I lower screen res and try again but it is still crashibg. Any insights?
2017-4-19 15:21:49
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fans433b7d38
Beginner
Finland
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Same problem here, with DJI GO 4 and the older version.
2017-4-19 23:09:13
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fans8a09b16b
Beginner
Flight distance : 40415
United Kingdom
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Can you post a screenshot, it works for me but with Mavic

2017-4-20 09:35:29
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fans8a09b16b
Beginner
Flight distance : 40415
United Kingdom
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The link didn't work sorry:

2017-4-20 09:38:32
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PJgurn
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Flight distance : 31580
United States
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fans8a09b16b Posted at 2017-4-20 09:38
The link didn't work sorry:
https://www.youtube.com/watch?v=n2rj2ART9Rs

That is the DJI GO 4 App. I'm talking about the original DJI GO app for the OSMO Mobile.
2017-4-21 09:47:07
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CTIGUK
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United States
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I haven't seen a crash - I have just seen that my app caps my S8 footage at 1080p and motion timelapse footage at 720p.... The best I can advise at the moment is use your s8's native camera app and hope that DJI pull their finger out v soon....
2017-4-21 11:39:39
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fans433b7d38
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Finland
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fans433b7d38 Posted at 2017-4-19 23:09
Same problem here, with DJI GO 4 and the older version.

Update: both programs started working. Might have been the Android update or reinstalling the apps.
2017-4-23 18:22:47
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fans5078c82f
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United States
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same problem here
2017-5-2 15:49:06
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fans5078c82f
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United States
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Same problem here, with DJI GO 4 and the older version.
2017-5-2 15:54:39
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Tomas Medek
Beginner
Flight distance : 75890
Czech Republic
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Hey guys! This is what worked for me:

- settings/applications/dji go/storage and delete everything (back it up before you do it)
- then uninstall app
- go to Google Play and install other DJI Go app - that one for latest drones
- run it
- switch it off
- install DJI Go for older devices
- run it

It works for me.
2017-5-2 23:54:58
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fans19f90392
Beginner
Flight distance : 9974
United States
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This has been an ongoing issue for me on a Note 4 and an S7 Edge. First DJI tells me my Note 4 is NOT Compatible. That was a lie. Now i'm just being told i'm SOL. I only have a 3 standard, but now without a vid app the thing is basically a paper weight. I have been able to use it on a friends Glaxy S3 and a third part APP and it works fine. DJI wants me to send in my drone for testing etc. Anyone can see that it's not the drone its the app.
2017-5-15 18:48:00
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fans19f90392
Beginner
Flight distance : 9974
United States
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Not to double post but Tomas Medek thank you. Your suggestion has worked to resolve an issue I've had for some time, an issue not even DJI could help fix.
2017-5-15 19:00:21
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