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651 3 2017-4-20
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fansb203c1b1
lvl.1
Flight distance : 144170 ft
Canada
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Hello everyone!

So I have my P4P in for repair and presently awaiting for a replacement to
be shipped to me.   I'm presently on day 2 of waiting for the replacement
unit to be shipped out to me.  

Capture.JPG
With an impending event that requires this drone, I reached out to customer
service to give me some guidance as to when a replacement unit will be
shipped out.

They weren't able to give me any ETA as to when my replacement unit would
be shipped out and I'm starting to sweat.  I was curious if anyone can share
how long they had to wait on a replacement unit to be sent to them?

Thank you!


Alex


2017-4-20
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Could you happen to provide your case number so I can see where it is thus far?
2017-4-20
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fansb203c1b1
lvl.1
Flight distance : 144170 ft
Canada
Offline

DJI-Jamie Posted at 2017-4-20 15:04
Could you happen to provide your case number so I can see where it is thus far?

CAS-540740-X1L5Q8


THANK YOU!!!!!
2017-4-20
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DJI Natalia
Administrator
Flight distance : 318 ft

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We sincerely sorry for the delay in its process, we have forwarded your concern to the local designated department to escalate your case and get it addressed as soon as possible so you can receive you done back shortly.
2017-4-20
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