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Inspire 2 X5S Grainy (Noisy) Video After Firmware Update to 0330
1897 10 2017-4-23
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Linh9
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After I updated my Inspire 2 to the latest firmware (ver. 0330), for some reason, the video is very grainy (noisy).  Have any one experience this issue with the new firmware?  I was recording in Auto Mode.  This has not happened until the latest firmware update.  

Is there a way to fix this?
Here is the sample video.  Please pay attention to the left and right bottom corners of the hill.  May want to set you Youtube view mode to 1080p60 and view as full screen.  Youtube already did a lot of noise cleanup.  The original video is actually worse.


2017-4-23
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dldp-sp
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I have not seen any difference in video quality with the latest update. I never shoot in auto anything. is it possible that your ISO was set higher then 100? In auto this could happen depending on the current lighting conditions.

Regards,
Tom
2017-4-23
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DJI Natalia
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Would you please upload an original video directly from SD card to Dropbox so we can check it? do not edit the file at all, thanks.
2017-4-24
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Linh9
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DJI Natalia Posted at 2017-4-24 01:34
Would you please upload an original video directly from SD card to Dropbox so we can check it? do not edit the file at all, thanks.

Here is the Dropbox link to the original file:

https://www.dropbox.com/s/kivkhy84ytyvf6u/DJI_0128.MOV?dl=0

For some reason, the grain noise issue only occurred when capturing video using Auto Mode.

Thanks.
2017-4-24
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DJI Natalia
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Linh9 Posted at 2017-4-24 12:05
Here is the Dropbox link to the original file:

https://www.dropbox.com/s/kivkhy84ytyvf6u/DJI_0128.MOV?dl=0

I have reported it to the engineers, can you please upload an original video when not capturing in Auto Mode as well? thank you!
2017-4-25
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Linh9
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DJI Natalia Posted at 2017-4-25 01:24
I have reported it to the engineers, can you please upload an original video when not capturing in Auto Mode as well? thank you!

Here is the link to the video file captured in manual mode.  

https://www.dropbox.com/s/6rz7gmo5xqmfn7c/DJI_0025_m_dw.MOV?dl=0

For some reason, I cannot reproduce the grainy video in auto mode when I tried yesterday.  Hopefully it is just a hickup or my mistake on the ISO setting previously.  I will report back if this issue show up again.

Thank you.
2017-4-26
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DJI_camera
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We have seen the video and yes, it's noisy. could you recall the camera setting? ISO, aperture and shutter?
2017-4-28
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DJI Natalia
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Linh9 Posted at 2017-4-26 11:06
Here is the link to the video file captured in manual mode.  

https://www.dropbox.com/s/6rz7gmo5xqmfn7c/DJI_0025_m_dw.MOV?dl=0

Thank you for your update, nice to know that.
BTW, our R&D engineers checked your video and replied you at 7#.
Please feel free to let me know if you have any further questions, thanks.
2017-4-28
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JBSonic
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I had noisy video on my X5S right from the start, I had to send it in and just got a new one back which I will have to evaluate.
I think a small proportion of X5S cameras have noise problems.
2017-5-2
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Linh9
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charlesetischer Posted at 2017-4-28 01:14
We have seen the video and yes, it's noisy. could you recall the camera setting? ISO, aperture and shutter?

Unfortunately, I did not pay attention to the ISO, aperture, or shutter speed.  I only remembered that it was in Automatic mode.  During that same event, if I switch to Manual mode with low ISO, then the video is clean.  May be the Auto ISO mode missed behave for that one day.  Now, I cannot reproduce the same video noise, unless I manually set the high ISO above 1600.
2017-5-3
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Linh9
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JBSonic Posted at 2017-5-2 04:56
I had noisy video on my X5S right from the start, I had to send it in and just got a new one back which I will have to evaluate.
I think a small proportion of X5S cameras have noise problems.

Was your original X5S has noisy video even in manual mode at low ISO like between 100 - 800?
2017-5-3
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