fans0f5bfa69
lvl.1
United States
Offline
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I have been trying to get my Phantom 3 Standard repaired for 2 weeks. I have generated a Case number, and talked to someone who advised me that I would receive a RMA and shipping labels within 2 days after creating the Case Number. 4 days have past. I have emailed and all I get are automated replies "Thank you for contacting DJI Support.
Your request (515552) has been received and is being reviewed by our technical support representatives. We will contact you soon. (Business hour: Monday to Friday, from 07:00 am to 15:00 pm PST)
Best Regards,
DJI Support
I was contacted, once, by someone who had no idea what my problem was after I had given detailed information on the request. The card reader in the camera cannot read/write. The camera does not work. Unable to update firmware. This is a known problem. See attachment.
Phantom3 Software Glitch.pdf
(240.57 KB, Down times: 5)
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